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Support Operations Associate


We’re an Australian, venture-backed ed-tech startup with global ambitions and an overarching mission to improve education. Our in-house content production, tech, sales, and support functions are unified in supporting secondary students and teachers across New South Wales, Queensland, and Victoria to achieve outstanding learning outcomes with our innovative education resources. In 2022, we’re looking forward to expanding our reach to other parts of Australia and are therefore looking for exceptional talent to support our growth!

About the role

Our Client Support Operations Team is responsible for building and maintaining key data sources, identifying pain points in and new requirements for our processes and workflows, and designing, sourcing, and implementing the right systems and tools to help us continuously improve and scale the support we provide.

This role sits within the wider Client Support Team who are responsible for ensuring exceptional support and service to our valued clients and users of Edrolo. The Client Support Operations Team is responsible for supercharging our Client Support Team by building and maintaining the foundation of information that powers Client Support decision-making. If you love working with data, building and implementing processes and workflows, and identifying needs and designing solutions to meet them, this could be the right role for you.

Key responsibilities

  • Designing, building, and maintaining data sources that provide visibility and direction to the Client Support team

  • Building and running reports on key data and metrics that inform the outcomes of the Client Support team

  • Workload and costs forecasting and resource planning

  • Developing and communicating insights from data sources, and making data-based recommendations

  • Developing, documenting, and implementing processes, workflows, systems, and tools for Client Support and cross-team collaboration

  • Contributing to the development of Client Support Operations Team’s plans, priorities, and goals

About you

Firstly, you care deeply about the mission to improve education.

You value working with people who care for each other, who are intellectually curious and display intellectual humility, who love new ideas and figuring out tough problems.

You believe in the importance of a great working environment and culture and seek to enhance these.

You value feedback and are looking for opportunities to learn and grow.

Does the following sound like you?

  • You’re a true believer in the mission. Improving education is important to you and you understand the power that improving education can have on people individually, their communities, and the wider world.

  • You have demonstrated experience in data manipulation and interpretation - you love nothing more than poring over a spreadsheet and enjoy the opportunity to put your Google Sheets and SQL skills to use.

  • You love to tell stories with data and get high levels of satisfaction from seeing how your analysis and insights lead to improvements for your colleagues, and our growing customer base

  • You take pride in providing timely and accurate information and possess strong written and verbal communication skills.

  • You thrive in environments where you get to develop new processes and solve real problems, and have a track record of doing so in your previous roles.

  • You’re energised by a dynamic working environment, and keen to make the move to a mission-driven company with plenty of opportunities for growth.

  • You have strong prioritisation, and organisational skills, with a keen eye for detail, and embrace a flexible and agile plan to focus on the next most important thing.

  • You possess a growth mindset and orientation towards continuous improvement and learning.

We believe in casting a wide net to find the best possible team members. As a company we believe values and mindset alignment is more important than experience, and we're looking for people who have the potential to be great Edrollers first and foremost. If the role sounds exciting, get in touch – we would love to hear from you.

About the offer

We’re looking forward to a great new Edroller joining our team and want to empower them to achieve great things with us. In return we’re offering the opportunity to:

  • Be part of an organisation that genuinely believes in its mission to improve education

  • Access true career development and progression opportunities driven by fast business growth

  • Make a meaningful contribution to our client support team, clients and end users

  • Flexible working hours and casual dress

  • Work alongside talented, passionate and fun colleagues

How to apply

This job ad has now expired, and applications are no longer being accepted.

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