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Learning and Development Manager

Twenty10 incorporating GLCS NSW

Twenty10 incorporating GLCS NSW provides a broad range of specialised services for LGBTIQA+ people and people of diverse genders, sexualities and intersex status including; housing, mental health, counselling and social supports for young people, counselling and social support services to adults, and inclusivity training and consultation for organisations and service providers across most sectors.

Twenty10 is a Sydney based service working across New South Wales, providing a broad range of specialised services for young people 12-25 including housing, mental health, counselling and social support. For adults we provide social support, and for people of all ages we offer telephone support and webchat as the NSW provider for the national QLife project. We also offer inclusivity training and consulting for organisations and service providers across most sectors.

The Learning and Development Manager is a permanent, part-time role, 48 hours per fortnight, paid at SCHADS L6, working office hours.

The role is based in Inner Sydney but will include regular travel. The role commences early to mid September.

The primary role of this position is to manage the implementation of the Learning and Development program at Twenty10, with occasional delivery of training as required. The Learning and Development Manager is responsible for managing bookings and liaising with clients; managing and supporting the team of Learning and Development Officers; ensuring the program is promoted and evaluated and ensuring the Training materials and content are up to date and reflect the Twenty10 Guiding Principles and Strategic Plan.

Qualifications and Prerequisites

  1. Relevant tertiary qualifications and/or equivalent experience in health education and promotion, community capacity building, workplace training and assessment or similar
  2. Demonstrated skills in creating, presenting and evaluating training or educational sessions to a wide variety of audiences
  3. Current NSW Working with Children Check, current NSW driver’s license and a willingness to travel as part of this role.

Experience Required

  1. Demonstrated understanding of the challenges, systems and public policy impacting LGBTIQA+ people, especially young people, including mental health and wellbeing, self-determination and bodily autonomy in health care, the law, homelessness, peer and family rejection, and experiences of harassment and violence
  2. Strong working knowledge of Microsoft Office (Outlook, Word and Excel), internet applications and databases, and willingness to learn new programs

Aptitude & Interpersonal Skills

  1. Outstanding communication (written and verbal) and interpersonal skills with the ability to develop rapport with a wide range of people including different genders, sexual orientations, ethnical backgrounds, age and experience
  2. Personal qualities include alignment with the values of the organisation, including demonstrated understanding and experience of community development and social inclusion principles and processes
  3. Demonstrated ability to work in a fast-paced environment, both independently and as part of a team, with strong initiative and limited supervision, including the ability to prioritise work, manage multiple tasks and competing priorities, negotiate solutions, and meet deadlines
  4. Demonstrated organisational, conceptual and strategic problem solving, the ability to exercise judgment or sensitivity, and take initiative to decisions within the context of the role whilst recognising the importance of maintaining open lines of communication and escalating issues as required
  5. Strong positivity, reflective practice and self-care skills, with a commitment to maintaining currency of skills and knowledge on relevant information, standards, updates, and policies
  6. Demonstrated understanding of and commitment to safeguarding children and other vulnerable people
  7. Willingness and ability to sometimes work outside of normal business hours and to travel for short periods if required

Twenty10 is an EEO employer. People of any gender, sexuality or intersex status, Aboriginal and Torres Strait Islander people, people living with disability, or people from culturally and linguistically diverse backgrounds are encouraged to apply.

Please see the attached Position Description for a thorough outline of the role requirements.

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