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Lead Support Worker

Youturn Youth Support
  • Join a best practice leader in postvention!
  • Salary packaging to maximise your income by increasing your take home pay
  • Hybrid Working opportunities and flexible hours!
  • Additional wellbeing benefits including corporate fitness discounts and Birthday Leave!

About StandBy Support After Suicide

StandBy Support After Suicide is Australia’s leading suicide postvention program dedicated to supporting people and communities bereaved and impacted by suicide. StandBy was established in 2002 by United Synergies (now Youturn Limited) and operates across Australia. StandBy has significant expertise in the provision of postvention support in a range of contexts and is nationally and internationally recognised. In 2021, StandBy expanded to reach national coverage, providing all Australians with access to postvention services.

You'll find out more about StandBy at: www.standbysupport.com.au 

The opportunity

The StandBy Lead Support Worker is responsible for assisting the StandBy Regional Coordinator in the coordination of the StandBy suicide postvention services across the StandBy site of the Northern Territory Primary Health Network region. 

This position involves coordinating service delivery to individuals, families and communities bereaved and/or impacted by suicide, community development and engagement, education, training, and as required, the provision of individual support to those impacted and bereaved by suicide.

There will be instances where the worker is required to contribute to activities at a territory, state or national level or support service delivery remotely in other parts of Australia. 

Regular travel throughout the region is a requirement for this position.

Duties include: 

  • Support the StandBy Regional Coordinator, as required, in the coordination of the StandBy suicide postvention services across the StandBy site of the Northern Territory Primary Health Network region.
  • Undertake community engagement and education, following asset-based community development principles, across the entire region.
  • Support the StandBy Regional Coordinator, as required, to respond to the StandBy 24/7 mobile during business hours and ensure notifications and support requests are responded to sensitively and in accordance with the StandBy Model.
  • As required, provide individual and family support (face-to-face, telephone support and online) to those bereaved by suicide (following StandBy’s initial outreach/phone support) based on connection, trust, equality, hope, and healing by drawing on best practice evidence and their own lived and living experience.
  • Engage in active postvention initiatives such as displaying StandBy information at places where those exposed to suicide can readily access, for example, help-seeking information at funeral services or at a scene of a suicide.

What will you need? 


  • Lived experience of suicide bereavement and/or impact
  • An understanding of, and experience in, suicide postvention service provision and associated issues, bereavement and/or related disciplines such as trauma, grief, and loss
  • An understanding of, and experience in, community development principals and sector engagement

Other requirements

  • Applicant must reside within the Northern Territory PHN area.
  • Applied Suicide Intervention Skills Training (ASIST) is desirable (however preferred applicant will be supported to obtain upon recruitment).
  • Hold a current ‘C’ class driver licence.
  • Hold, or be eligible to apply for, working with children check in relevant jurisdiction.
  • Youturn requires all its workplace participants to be fully vaccinated against COVID-19 with an approved COVID-19 vaccine, according to up-to-date health advice from the Therapeutic Goods Administration (TGA) or a State or Federal Government; or provide a valid exemption certificate.

Selection Criteria 

  1. Considerable demonstrated knowledge, skills, and professional experience in working with people bereaved and/or impacted through suicide and/or dealing with severe personal trauma. Tertiary qualifications would be highly regarded.
  2. Demonstrated knowledge and skills in a proactive approach to community development practice; including knowledge of local community infrastructure and accessing networks to undertake collaborative activities and manage community-based projects – including planning and evaluation.
  3. Demonstrated experience and skills in mentoring staff and/or teams as well as critical response management including on-call team coordination, crisis counselling, trauma response and self-care management practices.
  4. Demonstrated inclusive behaviour and respect for diverse backgrounds, experiences, and perspectives.
  5. Demonstrated, well developed interpersonal and communication skills, both written and verbal, facilitation, public speaking, consultation, and the ability to work effectively autonomously or with limited guidance, as well as working as part of a team and with a broad range of stakeholders.

For everyone who shares our passion 

Youturn is committed to creating an inclusive and diverse workforce that represents the people and communities we support. We encourage applicants from diverse backgrounds, including (but not limited to) lived experience of suicide, Aboriginal and Torres Strait Islander, people living with disability, CALD and LGBTQIA+. 

We'd love to meet you! 

If you have the skills, experience and passion to fit our team, please take the next step and submit your resume and respond to the selection criteria in your cover letter. 

How to apply

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