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Coordinator, Triage and Assessment - Family Connect and Support

Uniting (NSW.ACT)

About the opportunity

This role is responsible for leading and managing the triage, assessment and outreach team to meet funding and performance requirements, ethical and professional standards as wells as community and stakeholder expectations within the Family Connect and Support program.  

In this role you will work autonomously and supervise a team of triage and assessment specialists and outreach specialists. You will be responsible for the operation of the FCS referral, intake, triage and assessment system and for adapting the system to meet service demand and the needs of stakeholders, families, children and young people. You will be responsible for developing and managing the FCS outreach strategy and ensuring that it is responsive to community need.

This position is offered on a fixed term contract until 29 Dec 2023 working 35 hours a week and is based at Oran Park.

What you will be doing:

  • Lead a team of triage, assessment and outreach specialist to make a real difference in the delivery of high quality, strengths based and family centred services.
  •  Develop, in collaboration with the program leadership team and DCJ a rigorous practice framework, processes, procedures and strategies for working with families, children and young people who are receiving services from the FCS.
  • Ensure that all referrals coming into the FCS receive appropriate and timely triage, assessment and allocation, working with the other Coordinator and relevant stakeholders
  • Ensure programs are managed so that they meet funding and performance requirements, ethical and professional standards, as well as community and stakeholder expectations.
  • Take a proactive approach to risk, safety, critical incident and complaints management that empowers the team to identify and manage possible risks and incidents for children and young people and families and take the appropriate action in line with legislative requirements
  • Assist when necessary with triage and assessment support for children, young people and their families, particularly in times of crisis and risk escalation.
  • Actively participate in the development and implementation of a professional development and training program for the FCS that is specific to supporting and enhancing the FCS service model and practice framework.
  • Deliver and document regular and quality supervision for your time that is focused on practice and development, in line with Uniting policy and procedure
  • Collaborate with the FCS leadership and team to build and lead a FCS culture that supports data integrity, ensuring effective training and monitoring of data management.
  • Ensure regular analysis of data reporting drives sound operational compliance with Office Children’s Guardian accreditation guidelines and all associated Standards and legislation, and additionally with planning and decision making.
  • Participate in agency wide responses to FCS sector initiatives, policy and legislative development with DCJ and other relevant government or non-government sector stakeholders.

What you will need to succeed in this role

  • Post Graduate qualification in Social Work, Psychology or related field or significant senior experience at managerial level, combined with relevant undergraduate degree Significant experience working with children, young people and their families
  • Significant experience leading and managing a team
  • For a complete list of selection criteria, please download the position description from the Uniting website

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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