About the Opportunity

The Early Learning Support Team at Uniting is growing! We are looking for an exceptional Customer Service Specialist who has a passion for building and maintaining strong relationships with a focus on children and families. The Specialist will manage CRM processes, enquiries, tour and enrolment processes as well as supporting business management for a portfolio of Preschool, Early Learning and OSHC services. This role is accountable for KPI’s relating to conversion, occupancy and providing effective and efficient support to the Service Directors and Coordinators within their portfolio. Work with a fun and energetic team to provide high quality care and support to families and children one of the country’s highest quality childcare networks.

Responsibilities

• Manage end to end enquiries for enrolment processes and all related business management tasks within the Early Learning portfolio
• Coordinate and oversight all account management processes including billing and direct debit, outstanding debt management plans and timely reporting on behalf of the team
• Ensure that all Customer information and system records for enrolled families and the required documentation is accurate
• Drive marketing activities throughout the year
• Manage business operations processes including all financial, internal and external communications
• Identify and guide business improvement opportunities through project management methodologies
• Address and resolve customer escalations and support the Enrolment and Administration Manager
• Maintain knowledge of licensing, legislation and regulations relevant to the Early Childhood sector
• Coordinate and support the set-up of new centres ensuring that required documentation and processes are in place
• Support, train, develop and mentor new and existing team members

What’s in it for me?

• Exciting multifaceted role, where you get to provide support and build relationships with your own portfolio of services whilst engaging with children and families
• Opportunity to become a key team member in NSW third largest not for profit Early Learning Provider
• Salary Packaging – save money on less tax!
• Uniting is proud to be an EEO employer who supports an inclusive approach in the workplace
• Flexibility around start and finish times and we are a fully hybrid team working between our beautiful offices in North Parramatta and from home.

Who are we?

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. We come from a belief that the power of inclusivity and community is the key ingredient to creating an environment where children can grow and flourish.

We are world-class educators and provide a level of quality that surpasses many of our competitors, but more than this, we create an environment that makes children and their families feel connected to each other and to those around them.

Thriving begins with belonging!

Our other services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. We commit to respecting children and act to keep them safe. As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity.

We are bold, imaginative, respectful and compassionate.

Experience

• Experience in childcare enrolments, administration or management is desirable 
• 2 + years of experience in your field of expertise
• Experience with Kidsoft Childcare Management System highly regarded
• Excellent written and verbal communication skills
• Excellent interpersonal, communication and problem-solving skills
• Proficient organisational and time management skills and the ability to prioritise competing demands
• Advanced computer literacy with experience in client/data management systems
• Team player with the ability to work independently in a busy environment
• Great attention to detail

What do I need to do now?

At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19. We require all employees to be fully vaccinated against COVID-19 as a condition of employment.

Employment with Uniting is subject to satisfactory background checks which may include a National Police Check, Working with Children Check and Reference Checks.

If you would like further information, please contact Kate Turnbull via email at [email protected] using the subject line: Customer Service Specialist enquiry via EthicalJobs.