Who are Uniting?

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.

We welcome all people regardless of their lifestyle, ethnicity, faith, sexual orientation or gender identity.

About the role:

This position is a part time, closed period contract until 28 June 2024 (4 days per week). This role is based in Fairfield.

You’ll provide client intake and administrative support to Uniting’s Mediation & Counselling Centre that ensures the smooth delivery of services and clinical program.

Duties and responsibilities include:

• Provide intake, assessment, safety screening and referral and ongoing case management of our clients
• Knowledge and/or experience of intake procedures and screening for issues of safety of clients, family and children
• Provide clients with information regarding our Mediation & Counselling services including our access to our services, eligibility criteria, waiting periods and relevant fee structures
• Identify and assess clients needs, ensuring that the intake service is culturally sensitive and responsive to the needs of families from Aboriginal and Culturally and Linguistically Diverse communities
• Identify the need for short term assistance for clients and make arrangements for temporary support/assistance and relevant cases
• Work closely with the Centre Manager or Coordinator regarding to discuss case content, allocation and management of any waitlist
• Coordinate the review and exit or referral of clients to additional services if needed
• Participate in provision of educational groups and information sessions of our services, as well as enhance our networks with agencies and external providers
• Accurate and timely completion of records

What you need to succeed

• Experience in a similar role
• Demonstrated ability to engage with clients over the phone and face to face
• Good problem solving, case management, assessment and safety screening skills
• Demonstrated ability to respond to and manage individuals in crisis or distress
• Understanding of the community services especially those relating to families experiencing relationship difficulties
• Strong computer literacy and ability to manage confidential matters

 Why Work at Uniting

• To have a career that matters in an organisation that focuses on making an impact
• Training and mentoring with the opportunity to improve and learn new skills.
• You receive up to 5 ex-gratia days (on top of annual leave) at the end of the year.

If you have any questions or require further details, please do not hesitate to contact Soraya Kauhiva on 0466 867 721.

Employment with Uniting is subject to satisfactory background checks which may include a National Police, reference and Working with Children checks.

At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19. We require all employees to be fully vaccinated against COVID-19 as a condition of employment.