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Village Manager - Eastern Suburbs

Uniting (NSW.ACT)

About us:

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice.

We are bold, imaginative, respectful, and compassionate.

About the opportunity:

Seeking an experienced Retirement Living Village Manager to manage highly engaged, resident-led, contented, and vibrant communities at our Retirement Villages located in Waverley - Eastern Suburbs. This is a full-time role, no weekends!

Taking a person-centred approach, you will work closely with residents to facilitate all aspects of community life; from proactively attracting prospective clients, to welcoming them warmly on day one in their new home; to facilitating activities that allow residents to bring their whole selves to the Villages in a way that enhances their health, happiness, and wellbeing.

You’ll be on point to recommend Uniting services which may enhance resident health and wellbeing including Home and Community Care and Residential Aged Care; and will establish excellent stakeholder relationships with these and other service streams within Uniting and external contractors including those responsible for the provision of day to day maintenance and repairs and other services.

You will actively seek out resident feedback about continual improvement to Village life to further enhance the experience of all residents living in the Villages.

Role Objectives:

  • To drive highly engaged, resident-led, contented, and vibrant communities.
  • To facilitate the independent living of residents by delivering on-site services in line with organisational processes and policies.
  • Ensure the Villages are maintained at the level required to deliver a high-quality standard of living for residents by coordinating with Asset Management and Minor Works Teams.
  • To maintain optimum occupancy levels by undertaking face to face ongoing resales and letting activities in line with organisational policy and implementing new sales initiatives in conjunction with Sales Team
  • To support village operation by managing client information systems.

Qualifications and Skills:

  • Relevant qualification(s) in an appropriate discipline is desirable
  • Current NSW driver’s License
  • Excellent communication skills (verbal and written)
  • Strong business acumen specifically with regard to budget management  IT skills with common software suites (Word, Excel, PowerPoint, CRM SharePoint, etc.


  • Experience in delivery of person-centred customer service
  • Understanding of and experience working under, the Retirement Villages Act and/or the Residential Tenancies Act
  • Previous Management experience and/or demonstration of building strong stakeholder relationships

Benefits and Culture:

Uniting is proud to be an EEO employer. Uniting supports an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity, and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

  • You will be joining a supportive, and collaborative team
  • Have access to superb Not-for-Profit benefits - an extra $16k tax free+++
  • An EVP that is well developed, accessible and created to assist and support you
  • We truly promote from within - career progression actively encouraged
  • Ideas and solutions are key and always welcome - we listen!
  • Ongoing training and development pathways
  • Paid travel entitlement

PD - Village Manager.pdf

For a confidential discussion about the role and salary range please don't hesitate to contact Louise Massie on 0422 154 242 or via email at mmassie@uniting.org using the subject line: Village Manager - Eastern Suburbs enquiry via EthicalJobs.

Applications will be reviewed upon receipt - please send your CV and a cover note briefly outlining WHY this role appeals to you.

At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19.  We require all employees to be fully vaccinated against COVID-19 as a condition of employment.

Employment with Uniting is subject to satisfactory background checks which may include a national police check, reference checks, working with children checks, and NDIS checks.

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