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Rostering Officer, Community Aged Care



The exciting new opportunity of Rostering Officer has been created to support the fast passed community care environment.

The Rostering Officer is responsible for rostering a team of community-based support workers to deliver consumer care and support in alignment with a range of program requirements within a community-based service. Working in partnership with consumers and stakeholders, the Rostering Officer ensures that shifts are allocated in a timely manner and with minimal disruption to consumer preferences and workforce availability.

This is an important role that will enable our service to deliver care and support to the best our ability, ensuring compliance with the Aged Care Quality Standards, industrial relations legislation and consumer service agreements. This role requires a high level of problem solving, attention to detail, administrative skills and an ability to build and maintain meaningful and positive relationships.


Full Time – Fixed Term 31 December 2021


  • Serve as the primary point of contact for all rostering enquiries and duties
  • Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect consumer requests, within scope of role
  • Update and maintain roster changes log (or similar system) to ensure accuracy of roster changes
  • Demonstrates friendly, caring and genuine support for the consumer
  • Prioritise consumer needs, preferences and goals in service delivery
  • Demonstrates a high level of customer service to consumers, general public and staff in a prompt, professional and effective manner

To be successful in the role you will have:

  • Certificate III/IV in Business Administration (desirable) or Community Agenda/Rostering Experience (essential)
  • Current National Police Clearance – Aged Care (essential)
  • Demonstrated ability to effectively manage competing priorities to deliver outcomes to a high standard within agreed timeframes
  • Strong customer service focus with excellent interpersonal skill

Furthermore, you will person who is detail orientated, excels under pressure, is an excellent communicator who naturally makes clients feel valued and heard whilst working within the boundaries of their role, and is an active

You will also demonstrate a positive and professional "can-do" attitude, excellent verbal communication skills, with the ability to work equally well as a member of a team or working alone. We would like the successful candidate to commence as soon as possible! If you feel that you are well organised and have a good work ethic then please apply.

We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees.


UnitingSA is a not-for-profit organisation that provides aged care, housing and community services to over 16,000 people across regional and metropolitan South Australia. With more than 1000 employees and volunteers, UnitingSA delivers high quality services to people from diverse backgrounds as we strive towards our vision of a compassionate, respectful and just community in which all people participate and flourish.


A career with UnitingSA will offer you rewarding experiences to make a difference to the lives of people in need. We have an innovative and supportive culture guided by our values of respect, compassion, courage and integrity.

We ensure our staff are well supported, celebrated and compensated through:

  • Salary packaging, which can add up to $15,900 in tax-free pay per year.
  • “Together we can” Workplace Wellness Program (including leadership development, counselling support, special leave provisions, flexible work arrangements, physio program)
  • An Employee Assistance Program, a free and confidential counselling service.
  • Professional development and study leave

We aim to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal employment opportunity for our employees.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply for any of our advertised vacancies.

Due to COVID-19, UnitingSA are taking necessary precautions to minimise the risk to our candidates and employees throughout the recruitment process. Shortlisted candidates will be invited to participate in an online video interview, this will not disadvantage any candidates who wish to apply with us.

To view the Job Description, please visit our website at https://unitingsa.com.au/

How to apply

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