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Language Services Coordinator - Auslan Connections

Expression Australia
  • Full-time - East Melbourne Location
  • Competitive salary including salary sacrificing
  • A positive and engaging work environment with ongoing support and training
  • Generous conditions and a focus on work life balance
  • A positive and engaging work environment with ongoing support and training
  • Being part of something bigger - we are a department of Expression Australia, a progressive, iconic community organisation established in 1884

WHO WE ARE:

Expression Australia, formerly known as Vicdeaf/Tasdeaf, is a progressive not-for-profit organisation with a vision for access, inclusion and equal opportunity. Established in 1884, we are a leader in providing services to people who are Deaf, hard of hearing or who experience barriers to participation.

ABOUT THE ROLE:

Auslan Connections is a leading provider of Language Services, providing Auslan/English Interpreting, live captioning, note taking, transcription and translation services to a broad range of clients including people who are Deaf and hard of hearing, Government services, private sector businesses, education institutions, Health service and community service providers.

The Language Services Coordinator is also responsible for managing the allocation/rostering of the workforce and providing general information and day to day support. This role operates in a team environment, in a highly demanding service area where problem-solving, resilience and excellent interpersonal skills are essential.

RESPONSIBILITIES INCLUDE:

  • Provide customer service, information and advice to clients about Auslan Connections Services, and assist them with managing their booking requests.
  • Manage the administration of booking requests, ensuring that staff are allocated/assigned to booking requests according to client preferences, their skill level and the nature of the assignment.
  • Manage a busy workload, prioritise tasks, work within a team, and seek advice and support where needed

ABOUT YOU:

  • Knowledge of the Deaf community and barriers faced by people who are deaf, Deafblind and hard of hearing.
  • An understanding of Auslan and language variation.
  • Fluency in Auslan with lived experience or formal qualifications is highly desirable; or Diploma of Auslan.
  • Customer Service and Administration experience.
  • Ability to problem-solve and attention to detail.
  • Ability to work in a fast-paced team environment, manage stress and maintain a calm and professional demeanor at all times

For a full description of this role, including outcomes and performance indicators, please see the attached Position Description below.

Please note: As an NDIS provider, Expression Australia is required to conduct compliance checks including Police Check & a NDIS Worker Screening checks against the preferred candidate before the candidate’s employment being confirmed i.e. before a contract of employment is provided.

Outcomes of compliance checks do not automatically bar disqualify candidates from a position however a risk assessment will need to be taken against the inherent requirements of the job.

How to apply

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