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Supporter Experience Specialist

Vision Australia
  • 12 month full time
  • Kooyong Location
  • $91,666 starting salary + super + salary packaging

Do you want to make a difference and become a part of a team that supports a future where people who are blind or have low vision can live an independent life they choose?

If so, then this might be the perfect role for you!

About us

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or who have low vision to achieve the possibilities they choose in life.

About who we support

Vision Australia provides services to more than 25,500 people clients from 35 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; and through outreach programs in the Northern Territory and Tasmania.

About the role

  • Design and deliver personalized multi-channel automated customer journeys - fuelled by internal and external data
  • Develop strategies, campaign briefs, and marketing plans to support marketing initiatives
  • Ensure best practice campaign design, build, and execute, on time and as per campaign brief
  • Set up and monitor complex journeys, triggers, and automations with static and dynamic content
  • Analyse data, current campaigns and insights to identify opportunities to add value

About you

To be successful in this role you will have:

  • Relevant tertiary qualifications in marketing, fundraising or a related field.
  • Relevant experience in marketing, communications or related field.
  • Experience in delivery of data driven email marketing campaigns.
  • Experience working with agencies in the delivery of high performing digital campaigns.
  • Experience managing multiple key projects or consultative work with a track record of delivering success.

Benefits of working at Vision Australia

  • Generous salary packaging options
  • Flexible working arrangements
  • Exciting career paths
  • Exceptional professional development opportunities

To apply

If this sounds like a great fit for you then please complete our online application process.


Vision Australia is committed to do all that is reasonable to ensure the safety, welfare and wellbeing of clients (including children); their families; the community; staff and volunteers; and any other person entering Vision Australia’s workplace. Police checks, state working with children checks, NDIS Worker Screening checks and Professional Registrations form part of Vision Australia’s probity screening standards ensuring that quality services are provided in a safe environment.

Applications should consist of a full resume and a cover letter. Please note pdf documents are not accepted for accessibility reasons.

For more information about working at Vision Australia go to www.visionaustralia.org/careers.

We highly encourage applications from candidates who are blind or have low vision.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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