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Op Shop Supervisors x2

The Wayside Chapel
  • Two full time positions available (opportunity for part-time on request)
  • Kings Cross and Bondi locations
  • 5 weeks annual leave plus 17.5% leave loading, PBI salary packaging and benefits
  • Become part of a well-loved and respected Not-For-Profit

About Wayside Chapel

Wayside Chapel has provided unconditional love, care and support for people on and around the streets of Kings Cross since 1964.
Under the banner of Love Over Hate, Wayside's programs and services are designed to ensure that the most marginalised members of our community have access to essential health, welfare, social and recreational services.

Each year, thousands of people visit Wayside's two centres in Kings Cross and Bondi for assistance in gaining equitable access to essential health, welfare and related services.

Our mission is creating community with no ‘us and them,’ breaking down the barriers of judgement and providing a safe place where people from all walks of life are welcome.

Website: www.waysidechapel.org.au 

About the Program

The Wingspan Project supports marginalised young people into sustainable mainstream employment. Wingspan operates a three-step model provides wraparound support to the young people, trains and employs them in Wayside’s own social enterprises, and then transitions them into mainstream employment.

About the Position

The role of the Op Shop Supervisor is a unique and exciting one. As a key role within the social enterprise, the Op Shop Supervisor plays a pivotal part in achieving the commercial and the social-impact targets.

On the commercial side, the Supervisor is responsible for overseeing the day-to-day operations of the store and online platforms and for ensuring the stores remain profitable and successful. On the social impact side, the Supervisor is responsible for the training and development of the Wingspan Trainees, ensuring continuous progression and utilising each possible experience as an opportunity for growth and development.

Key Responsibilities

The Op Shop Supervisor is responsible for key aspects of day-to-day operations of the Op Shop and for delivery of targeted employment pathways for disadvantaged youth, against agreed KPI’s for sales and work readiness.

These key responsibilities include:

Commercial Operation and Sales

  • Oversee store operation and maintenance, including account reconciliation and cash handling
  • Lead store sales and the achievement of sales targets
  • Donation management including stock selection, inventory, destination, and pricing
  • Lead excellence in customer service
  • Lead administration duties including social media enquiries, customer emails and queries and phone calls
  • Propose innovative and strategic ideas for promoting the Op shop’s commercial business
  • Conduct and maintain e-commerce operations and ensure new strategies and best applications are up to date for the website.

Employment pathway, Staff Management and Workplace Culture

  • Track and assess the professional skills development of Wingspan Trainees
  • Foster the development of a supportive and inclusive staffing group, with ‘no us and them’
  • Work with Op Shop Manager and Wingspan support team to identify and resolve barriers that are impacting upon the young person’s performance at work
  • Lead a workplace training environment where each person feels supported; where diversity is embraced; and where mistakes are viewed as learning opportunities
  • Lead staff in how to give positive reinforcement to trainees and volunteers, and train and upskill them, and how to give critical feedback effectively on the floor
  • Collaborate with Op Shop Manager in developing strategies for effectively managing, training, and developing the young people from Wingspan.

To access the full position description and job information pack, please click here.

About the Candidate

We are looking for someone who can naturally build rapport, trust, and genuine connection with at-risk youth and who truly understands and empathises with the challenges they face. To be successful in the role you must be an adaptable and innovative leader, with strong communication skills and the ability to inspire staff and maintain a vibrant workplace culture. You have an interest in fashion and have a great eye for detail.

Essential criteria

  • Demonstrated experience of 2+ years in managing a team to achieve KPI’s and targets, ideally in a retail or customer-facing business
  • Experience and interest in supporting and working with youth-at-risk or vulnerable people
  • Experience in training and development of staff on the job
  • Experience and understanding of operating an e-commerce business model
  • Strong communication skills and ability to keep communication professional, open and constructive, and mediate conflict as required
  • Ability to build rapport with diverse types of people, and be openly non-judgmental, considerate, respectful, and kind

Desirable skills

  • Knowledge, study, or work experience related to mental health in the workplace
  • Experience managing social media platforms and running social media campaigns
  • Knowledge of fashion, brands, pricing and quality
  • Familiar with MS Office products including Word, Excel, Outlook and PowerPoint as well as e-commerce sites such as Shopify

Note: Offer of employment to the successful applicant is dependent upon completing Working With Children Check and Police Check prior to commencing employment.

Application and Recruitment Process

Applicants should provide a copy of their resume, a covering letter that outlines how your skills and experience meet the job requirements. Please note that applications will be assessed as they are received and the role will be filled as soon as a suitable candidate is found.

How to apply

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