About Wayside Chapel

Wayside Chapel has provided unconditional love, care and support for people on and around the streets of Kings Cross since 1964.
Under the banner of Love Over Hate, Wayside's programs and services are designed to ensure that the most marginalised members of our community have access to essential health, welfare, social and recreational services.

Each year, thousands of people visit Wayside's two centres in Kings Cross and Bondi for assistance in gaining equitable access to essential health, welfare and related services.

Our mission is creating community with no ‘us and them,’ breaking down the barriers of judgement and providing a safe place where people from all walks of life are welcome.

Website: www.waysidechapel.org.au

About this Position

The Specialised Services Manager is a newly created position at Wayside, leading a portfolio which includes our Employment Pathways, Prisons Program and soon to be launched Primary Health services. It also has responsibility for a Women’s Program and safe space which is in development. These services will provide essential, singularly focussed care and support for our visitors as identified through our Front line and Aboriginal Cultural Centre teams.

You will have experience in leading a multi-disciplinary team to deliver broad ranging support services as well as experience developing frameworks of care and providing excellence in reporting and case management. As a green-field role, this is an exciting opportunity for someone who likes to build and grow services while empowering a team providing life changing support for some of the most vulnerable in our community.

This role reports to our Head of Programs and will be a key member of the Programs leadership team. This team is going through an exciting period of growth and change including a recently implemented new model of care. You will be adept at managing multiple priorities and timelines, and be able to move seamlessly between strategic / operational planning and team management and support

Key Responsibilities

Policy and Planning

• Lead strategic and operational planning for the Specialised Services portfolio and manage the implementation of those plans.
• Work within the senior team and directly with other roles within Wayside for the development of policy initiatives concerning visitor care
• Actively contribute to the objectives of the Visitor Services Plan
• Lead and foster a culture that values professional standards including visitor focused and outcomes-centred care
• Manage key stakeholder relationships, both internally and externally, in advancement of visitor outcomes and Wayside’s reputation.

Team Leadership

• Support team members regarding their development within their respective professions
• Ensure the development of team members through people management processes including learning and development and work planningProvide direction for the overall portfolio, and provide support and regular supervision to team members with respect to their service plans and obligations to their profession
• Work closely with Clinical Leads to design and implement systems and processes to ensure efficient allocation of clinical resources at the local levelProvide supports to each of the practice areas within the portfolio including advice and direction on relevant policy decisions, and assist each practice group with respect to planning initiatives, and expanding clinical activities
• Monitor on an ongoing basis the delivery of services in line with the clinical priorities and the Visitor Services Plan
• Develop and implement administrative support systems and frameworks, including reviewing policies and procedures, to support the operations of the team
• Actively promote health and safety, and take reasonably practicable steps to control risks, ensuring a safe workplace for visitors, staff, and volunteers.

About you

• Tertiary Qualification(s) in a related discipline
• Experience in managing services that address complex client needs
• A highly developed understanding of the needs of society’s vulnerable groups, especially women in crisis; the health issues facing the homeless community; and the issues facing individuals regularly engaged with the criminal custodial system.
• Experience in managing multiple concurrent projects and/or services and a demonstrated understanding of the complexities of managing a multidisciplinary team
• Experience in service planning and project coordination
• A demonstrated understanding of outcomes-oriented service delivery
• Experience forming teams, creating a positive work culture and defining direction within a new service offering

To apply, please follow the link. Include your CV and a covering letter detailing your motivations and relevant experience. For more information, please reach out to Tom Stevenson, Talent Lead [email protected], using the subject line: Specialised Services Manager enquiry via EthicalJobs.

Please note that we are firm in our belief that we must embrace all efforts within our remit to manage and mitigate the spread of COVID-19. So, we have made it mandatory for all staff and volunteers to be vaccinated against COVID-19.

Offer of employment to the successful applicant is dependent upon completing a Police Check and Working with Children Check prior to commencing employment.