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Family Violence Practitioner - Rapid Response


Wayss is the largest provider of housing and family violence services in the South East Melbourne area.

We exist so that people have access to safe, sustainable and affordable housing and our vision is to be the major provider of social housing services and leading-edge client support programs in the Southern Melbourne Metropolitan region.

Wayss Family Violence program delivers a range of services in response to women and children experiencing or escaping family violence across the local government areas of Greater Dandenong, Frankston, Casey and Cardinia.

About the role

The Practitioner provides vital face to face response and phone support for women and families who are leaving or have recently left their home due to family violence crisis. Rapid Response is delivered by two teams, organised via rostered shifts that involve a mix of daytime and evening office based work and on call arrangements. Working as part of a team the position responds to requests primarily from Safe Steps, Victoria Police, The Orange Door, hospitals, SECASA and internally from other Wayss programs.

Duties include:

  • Assessing the immediate situation, safety risk and support needs of women and accompanying children using the Multi-Agency Risk Assessment and Management Framework (MARAM).
  • Facilitating comprehensive safety planning with clients.
  • Providing assistance with accessing crisis accommodation in the Southern Melbourne area.
  • Providing a short term crisis response to women and children including but not limited to emotional support, material aid, referral, follow up support.
  • Providing advocacy and support activities.

About you

We are looking for a motivated and flexible individual who will work as part of a team to achieve best practice outcomes for women and families.

Successful candidates will bring the following:

  • Appropriate tertiary qualifications in Social Work, Social or Behavioural Science, Psychology or other relevant discipline at degree level or above.
  • Relevant experience working in the community services sector in family violence services
  • Demonstrated experience and capability in:
    • Responding to requests for services.
    • Facilitating a family violence risk assessment using MARAM
    • Safety planning.
    • Short term case management.
    • Providing advocacy and support.
    • Working autonomously and under limited direction.
  • Demonstrated ability to contribute to improving service delivery and practice.
  • A proven aptitude to relate positively and confidently with people from all walks of life, in a variety of settings.
  • Highly developed interpersonal and problem-solving skills to effectively respond to women and accompanying children in crisis.
  • Computer skills, including a working knowledge of Microsoft Office.

This role requires a current Driver’s Licence and valid Working With Children Check Card. The candidate will need to have successfully completed Wayss’ pre-employment screening and a police check.

Working for Wayss

Our people are our greatest asset. Without them, we would be unable to make a meaningful impact in the lives of people facing homelessness and family violence. This is our motivation in offering a range of benefits to ensure we hire and retain great people.

To hear what our people have to say about working at Wayss go to https://vimeo.com/334095504/488eb4fc30.

Benefits we offer

  • Salary range of $84,849 to $88,682 per annum plus on call and shift allowances
  • Plus Superannuation
  • Plus generous tax benefits through salary packaging
  • Plus Mobile phone for business and personal use
  • 5 weeks annual leave plus 17.5% leave loading and generous personal leave entitlements
  • Inclusive workplace with complimentary health and well-being programs
  • Access to discounts on electrical goods and motor vehicles


Please ensure you include a covering letter, outlining your experience in relation to the key selection criteria outlined in the Position Description. Enquiries about the position can be directed to Brenna Johnstone. Manager, Family Violence Response on 9791 6111.

The Position Description can be obtained by visiting https://www.wayss.org.au/careers-at-wayss/

Wayss is proud to be an inclusive and child safe organisation. Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and possess a valid Working with Children Check.

We are an equal opportunity employer and are committed to being an organisation that embraces equality, diversity and inclusion. We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages and LGBTIQ people.

How to apply

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