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Residential Family Violence Case Worker - Women's Refuge


Wayss is the largest provider of housing and family violence services in the South East Melbourne area.

We exist so that people have access to safe, sustainable and affordable housing and our vision is to be the major provider of social housing services and leading-edge client support programs in the Southern Melbourne Metropolitan region.

This position is based at the Southern Women’s Integrated Support Service (SWISS), which is a purpose built family violence crisis refuge facility providing 24/7 support and independent accommodation for people who identify as female and children. The position requires availability for 24/7 roster including sleep overs on weekdays and weekends.

About the role

The Residential Family Violence Case Worker works with clients within a case management framework, for a period of up to 6 weeks. The position provides a crisis response which includes the provision of information, advocacy, referral and support to clients escaping family violence.

Duties include:

  • Identifying, assessing and prioritising the risk and needs of women and children, using the MARAM framework, relevant frameworks and guidelines.
  • Engaging in Safety Planning with clients.
  • Undertaking case management.
  • Identifying housing and social support needs, including assessment of eligibility for other Wayss services.
  • Providing advocacy and support activities.
  • Referring clients to appropriate support agencies and organisations.
  • Undertaking duties as directed by the Coordinator In relation to facility support.

About you

We are looking for a motivated individual who can work collaboratively as part of a team to deliver quality outcomes to clients.

Successful candidates will bring the following:

  • Appropriate tertiary qualifications in Social Work, Social or Behavioural Science, Psychology or other relevant discipline at degree level or above
  • Relevant experience working in the community services sector.
  • Demonstrated experience in providing support to people experiencing family violence.
  • Demonstrated experience and capability in:
    • Responding to requests for services.
    • Family Violence risk assessment.
    • Safety planning.
    • Case management.
    • Providing advocacy and support
    • Working autonomously and under limited direction.
    • Contributing to improving service delivery and practice.
  • A proven aptitude to relate positively and confidently with people from all walks of life, in a variety of settings.
  • Highly developed interpersonal and problem-solving skills to effectively respond to women in crisis.
  • Computer skills and working knowledge of Microsoft Office.

A Current Victorian Driver’s Licence, valid ‘Employment’ category - Working With Children Check Card is required. The incumbent will be required to undertake a National police check and provide a certificate of vaccination for COVID-19.

Working for Wayss

Our people are our greatest asset. Without them, we would be unable to make a meaningful impact in the lives of people facing homelessness and family violence. This is our motivation in offering a range of benefits to ensure we hire and retain great people.

Benefits we offer

  • Salary range of $84,849 to $88,702 per annum
  • Plus Superannuation
  • Plus generous tax benefits through salary packaging
  • Plus Mobile phone for business and personal use
  • 5 weeks annual leave plus 17.5% leave loading and generous personal leave entitlements
  • Inclusive workplace with complimentary health and well-being programs
  • Access to discounts on electrical goods and motor vehicles


Please ensure you include a covering letter, outlining your experience in relation to the key selection criteria outlined in the Position Description. Enquiries about the position can be directed to Jody Colquhoun, Team Leader Family Violence Refuge on 9791 6111.

The Position Description can be obtained by visiting https://www.wayss.org.au/careers-at-wayss/

Wayss is proud to be an inclusive and child safe organisation. Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and possess a valid Working with Children Check.

We are an equal opportunity employer and are committed to being an organisation that embraces equality, diversity and inclusion. We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages and (LGBTIQ) people.

How to apply

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