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Crisis Response Support Worker - Service Partnerships (FSP)

Safe Steps Family Violence Response Centre

About us

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat and access to supported crisis accommodation. We also provide specialist counselling nationally, through 1800RESPECT.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

About the role

The Crisis Response Support Worker – Service Partnerships (FSP) will provide administrative assistance to the Case Managers who are supporting current clients pending an FSP, liaise between the crisis team including Brief Intervention and BI Case Managers FSP, liaise between the crisis team including Brief Intervention and BI Case Managers FSP as well as the client and organise documentation, services, actions and purchases for the client as identified by the BI Case Manager FSP.

This role plays a critical support function to ensure safe and timely responses for victim-survivors accessing Safe Steps services during the crisis phase of their journey to live a life free from family violence.

About you


  • Demonstrated experience in a similar role including serviced based/client support and administrative support
  • Understanding of the specialist family violence sector in Victoria
  • Understanding of feminist theory and contemporary family violence practice including the gendered nature of violence, social justice principles, crisis intervention and working with trauma
  • Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters and maintaining boundaries
  • Well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups
  • Capacity for self-motivation, ability to cope with changing work functions with a ‘can-do’ attitude
  • Ability to maintain accurate and confidential records and reports
  • Ability to lift and carry medium weight articles
  • Willingness to commit to the living expression of Safe Steps values; courageous, feminist, empowering, ethical respectful, collaborative, reflective
  • A current Victorian Drivers Licence
  • A current Working With Children Check
  • Willingness to undergo a National Police Check


  • Qualifications in administration and/or community/social services

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

NOTE: Safe Steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017)

Apply for this position by submitting your CV and cover letter addressing the selection criteria outlined above by clicking on the “apply” button.

A position description is available at www.safesteps.org.au/about-us/careers.

Safe Steps welcome applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities and people who identify as LGBTIQ.

How to apply

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