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Family Violence Crisis Specialist In-Service Crisis Workers x2

Safe Steps Family Violence Response Centre
  • Part Time Permanent – 2 roles
  • Salary – SCHADS Level 5 - $44.89 per hour
  • Based in North Melbourne

The Family Violence Crisis Specialist In-Service Crisis Worker will:

  • Ensure provision of timely incoming call triage & support to adult and child victim survivors accommodated by Safe Steps between the hours of 1730-2230 weekdays and 0900-1700 weekends.
  • Conduct risk management planning & needs assessments for adult and child victim survivors arriving into the service between the hours of 1730-2230 and 0900-1700 weekends.
  • Manage handover items provided by Brief Intervention Case Management Team, ensuring smooth and safe service delivery for adult and child victim survivors accommodated by Safe Steps
  • De-escalate callers and conduct safety planning in order to support caller wellbeing during times of uncertainty and distress
  • Assess and respond to family violence risk within the MARAM service delivery framework to support the safety of victim survivors

Skills and experience

  • Tertiary qualifications in counselling, psychology, social work, behavioural science or a related field
  • Demonstrated experience within the specialist family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous)
  • Understanding of the specialist family violence sector in Victoria
  • Completion of the Multi Agency Risk Assessment (MARAM) Framework training and a demonstrated understanding of its application in the context of Crisis Services or the willingness to undergo training at employment start
  • Understanding of feminist theory and contemporary family violence practice including the gendered nature of violence, social justice principles, crisis intervention and working with trauma.
  • Understanding of state-based legislation as it pertains to family violence, privacy and child protection legislation relevant to service delivery
  • Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters
  • Well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups
  • Ability to remain calm under pressure, with a flexible and positive approach
  • High level of resilience and self-care practices in place
  • Willingness to commit to the living expression of Safe Steps values; courageous, feminist, empowering, ethical respectful, collaborative, reflective
  • Right to work in Australia
  • A current Working With Children Check
  • Willingness to undergo a National Police Check
  • Completed Covid 19 vaccinations


  • Great remuneration and salary packaging options
  • Professional development and career progression opportunities
  • Flexible work hours
  • Organisation-wide wellbeing programs
  • Culture club

About the company

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation. We also provide specialist counselling nationally, through 1800RESPECT.

Child Safety

Safe Steps is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, at all times. All Safe Steps services, programs and practices are in compliance with Victoria’s Child Safe Standards.

Diversity, Equity and Inclusion

We are committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of all our clients and our staff. We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives and experiences, we can strengthen our relationships with the communities we work with. Our focus is on eliminating discrimination in the services we deliver and the workplace we provide. Being a diverse and inclusive organisation that supports and enables equity, goes to the heart of our work and supports our strategic intent – “Building an organisation and culture that is supportive, responsive and sustainable”.

How to Apply

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