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Manager Intake and Assessment

Safe Steps Family Violence Response Centre
  • Full time (38 hours per week) – shared role
  • Great remuneration and salary packaging options
  • Based in North Melbourne

The shared role of Intake and Assessment Manager will work across a rotating roster taking into account Safe Steps’ 24/7 crisis service to lead a team who delivers services of high quality, and in line with the Code of Practice for Specialist Family Violence Services and the Multi-Agency Risk Assessment and Management (MARAM) Framework.

This will be undertaken through effective leadership of the day-to-day functions of, on-site monitoring and allocation of tasks, to the Intake and Assessment Team over a 24/7 period with an expectation to be available weekends and after hours.

You must be able to demonstrate the following:


  • Meets equivalency principles of Recommendation 209
  • Bachelor of Social Work, Social Science or equivalent qualification
  • Experience in the field of violence against women, human rights, social justice, law reform or general advocacy
  • Demonstrated experience in leading and supporting a team
  • Extensive understanding and application in the context of crisis response
  • Completion of the Multi Agency Risk Assessment (MARAM) Framework training and a demonstrated understanding of its application in the context of Crisis Services or the willingness to undergo training at employment start
  • Willingness to commit to the living expression of Safe Steps values; courageous, feminist, empowering, ethical respectful, collaborative, reflective.
  • Demonstrated understanding of feminist practice and how this is used as a framework to understand and respond to the gendered nature of violence against women and children
  • Demonstrated experience in providing administrative and clinical supervision to a team of community-based service workers
  • Demonstrated understanding of cultural and language barriers, disability and other factors that may further marginalise clients in crisis
  • Demonstrated knowledge of the effects of family violence on children and an ability to conduct a comprehensive family risk assessment that gives priority to the safety of children
  • Excellent communication, interpersonal and negotiation skills
  • Demonstrated capacity to work independently as well as part of a team
  • Ability to deal appropriately with stress, maintain composure and apply effective engagement strategies with clients in crisis
  • Experience or demonstrated commitment to 24-hour service delivery and the ability to provide an on-call after-hours response on a roster basis
  • A current Victorian Drivers Licence
  • A current Working with Children Check
  • Willingness to undergo a National Police Check
  • Completed Covid 19 vaccinations


  • Substantial experience in a leadership role within a social services setting working from a strength-based client-centred framework
  • Familiarisation with a range of information technology applications including SHIP and Mitel
  • Knowledge of, and established relationships within the Victorian Integrated Family Violence System
  • Relevant training in clinical supervisions and team leadership

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.


  • Great remuneration and salary packaging options
  • Professional development and career progression opportunities
  • Flexible work hours
  • Organisation-wide wellbeing programs

NOTE: This is a special measures role and while we reserve the right to exercise an Equal Opportunity Exemption in certain circumstances, Safe Steps values and encourages diversity, inclusion, and equity in all our services, programs, and practices.

Child Safety

Safe Steps is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, at all times. All Safe Steps services, programs and practices are in compliance with Victoria’s Child Safe Standards.

Diversity, Equity and Inclusion

We are committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of all our clients and our staff. We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives and experiences, we can strengthen our relationships with the communities we work with. Our focus is on eliminating discrimination in the services we deliver and the workplace we provide. Being a diverse and inclusive organisation that supports and enables equity, goes to the heart of our work and supports our strategic intent – “Building an organisation and culture that is supportive, responsive and sustainable”.

Interested? Apply today!

If this sounds like the role for you then click on the Apply Now button.

To apply please ensure that you:

  • Submit your resume and cover letter
  • Complete all application questions
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