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Salesforce Administrator - Melbourne / Sydney

Wellways Australia
  • Exciting opportunity to support the implementation of Salesforce in the Communications and Marketing Team
  • Part time (22.8 hrs per week) fixed term contract available till 30th June 2022, based from either our Pymble NSW or Fairfield VIC office
  • $80K (pro rata) annual salary + 10% Super + Salary packaging benefits

We are a value-based organisation. We stand for Honesty, Acceptance, Fairness, Commitment and Participation.

About Wellways

Wellways Australia exists to help all Australians lead active, fulling, and inclusive lives in their community. We achieve this by supporting and working with individuals, families, and the community to help them imagine and achieve better lives.

We advocate for change to ensure people have access to the best possible care and information when they need it. We provide a wide range of services and assistance for people with mental health issues, disabilities, youth and older Australians and those requiring community care.

About this opportunity

Wellways is seeking an experienced Salesforce Administrator to join our supportive team. In this newly created role, you will work as part of the Business Systems Transformation team and will assist with the implementation and on-ongoing support of the Salesforce application in the Communications ad Marketing team, ensuring day to day operations are streamlined, supported and ready for future growth.

In this tier 2 specialist support position, you will work collaboratively with the Communications and Marketing team to ensure interoperability with the fundraising and community engagement modules and third party systems integrations.

This exciting opportunity offers the flexibility to work from either our Pymble NSW or Fairfield VIC office.

role requirements

This role will contribute to key functions of the Applications team, including but not limited to:

  • Fulfilling the role of primary systems administrator for Wellways' Salesforce environment
  • Conducting fault analysis and problem remediation for support incidents as required
  • Design, develop, test and delivering on application configuration and enhancement requests
  • Producing reports and dashboards
  • Installation and configuration of third-party Salesforce Applications from the AppExchange
  • Ongoing Stakeholder Engagement with the Communications and Marketing team
  • Assisting management with regular communications to the business on any service impacts, planned changes and risk mitigations
  • Conducting security audits of the Salesforce environment
  • Engaging in vendor management

To be successful you will have:

  • Appropriate IT skills including familiarity with computer operating systems and Information Systems and Business Intelligence technology
  • Salesforce Certified Administrator
  • 2+ years proven experience in administration of Salesforce Sales and Service Cloud environments
  • Experience with APEX, Visualforce, and Lightning components
  • Knowledge and experience of software development phases
  • Understanding of SQL and relational database techniques
  • Availability to participate in occasional out of hours activities when required to ensure delivery of key role outcomes
  • Intermediate skills in Microsoft Office products

Pre-Employment Checks:

  • Satisfactory Police Records Check (no older than 12 months)
  • Working with Children Check - relevant to the state you are based in
  • Right to Work within Australia
  • NDIS Worker Orientation Module
  • NDIS Worker Screening Check
  • Full COVID-19 vaccination Certificate or valid medical exemption


  • Salary packaging benefits up to $15,899 per annum
  • Ongoing access to support and development opportunities
  • For a full list of our staff benefits, visit our careers page

to apply

Please submit your application via the Apply Now link below. 

For a confidential discussion about the role, please contact Racheal Lovelock on (03) 8486 4245.

Please note: Only shortlisted candidates will be contacted for an interview.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

We warmly encourage people from Aboriginal and Torres Strait Islander communities and people with lived experience of mental health and disability to apply.

The health and safety of Wellways participants and employees is our highest priority and all Wellways roles require mandatory COVID vaccinations.

Successful applicants will be required to provide evidence of COVID-19 vaccination or valid medical exemption prior to commencement.

How to apply

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