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Navigator - Primary Care


WentWest is a one-of-a-kind, innovative not-for-profit organisation, which has played an integral part in the Western Sydney community since 2002, championing primary care education and support, commissioning health services into targeted areas of need and working with key partners to enact long-term reforms across the region’s health system. After many years of successful growth, WentWest is planning for an exciting new future and is offering a unique opportunity to make a lasting and tangible impact, playing a key role in this exciting transformation.

We are seeking an individual with a background in the primary health care sector, with experience in community services and the operations of General Practitioners to take on this exciting new role. You will play an integral part in coordinating care for families in Western Sydney with identified vulnerabilities, contributing to the outcomes of families, and the Kids Early Years (KEYS) Initiative in Western Sydney. 


We are excited to be rolling out an exciting new program, the Kids Early Years (KEYS) initiative throughout Western Sydney. KEYS is an initiative seeking to provide a more comprehensive and systemic approach to vulnerable families with children under 5 by removing organisational barriers to deliver care that is value based, evidence based, and person-centred. The KEYS initiative will be supported by a team of navigators from the Western Sydney Local Health District, the Sydney Children’s Hospital Network, Education, Communities and Justice, and WentWest working together to coordinate care for families in Western Sydney

About this opportunity

KEYS Navigators will work within a multiagency team, to provide information and assistance to service providers – to identify vulnerable families and their needs, support access and co-ordination of quality services between agencies to families, and ensure there is a coordinated shared family plan for ongoing support to families.

The primary responsibilities will include:

  • Provide a central point of contact for the screening and assessment of families, referred to the service, in accessing and coordinating service provision. 
  • Work collaboratively with other KEYS navigators to obtain organisational information regarding clients referred to the program, to better understand family needs, current service delivery and any service gaps/unmet needs. 
  • Provide information and support to referrers and “family advocates” regarding the KEYS framework, including identification of family needs, accessing of appropriate service providers, and the development of a shared coordinated family plan. 
  • Develop strong partnership with key service providers to understand available services, develop effective referral pathways and negotiate services which best meet family needs.  This may include advocacy regarding access and service delivery. 
  • Identify options for brokering external service provision where supports are not available within the current service system in line with agreed processes. 
  • Work with agencies to adapt plans and service delivery to meet the changing needs of families, and in response to acute life events/crisis. 
  • Monitor families referred to the program to ensure that families are receiving services in line with agreed family plan.
  • Participate in Keys Program meetings, and assist in the implementation, design, improvement, and ongoing delivery of the service. 

About you

To be successful in this role you will have a minimum of 5 years’ experience working in the area of primary health care, mental health and/or general practice and have an excellent understanding of the current service system in Western Sydney, particularly for families with children aged 0 to 5 years. This will be coupled with:

  • A good understanding of the operations of General Practice
  • Previous experience working in community services on community-focused projects, preferably with outside agencies 
  • Proven experience writing family plans, briefs and other reports.
  • Excellent communication and influencing skills, especially in dealing with vulnerable clients
  • Ability to establish and maintain relationships with government and non-government agencies.
  • Demonstrated organisational and problem solving skills, ability to prioritise and meet deadlines and work in a dynamic and evolving program.
  • Demonstrated skills in service planning and involvement in quality improvement activities.
  • Excellent IT skills including ability to learn and adapt to new and developing systems.
  • Being a strong team player, able to work independently and co-operatively with a diverse team from various government and community backgrounds.

The successful candidate will be required to provide a current National Police Check and Working with Children Check and have a current NSW Drivers Licence and access to transport as regular travel is required as part of the role within the Western Sydney. Full working rights to work in Australia are required for this role.

This role is a full-time 12 month contract, with the possibility of extension.

How to apply

Please contact Graham Jose to obtain a copy of the Position Description and submit your resume and covering letter via the APPLY NOW button. In your covering letter, address how you meet the selection criteria outlined in the Position Description (maximum 2 page response).

For further information please contact Graham Jose, recruitment@wentwest.com.au, using the subject line: Navigator - Primary Care enquiry via EthicalJobs, 0402 986 775.

WentWest encourages expressions of interest from Aboriginal and Torres Strait Islander applicants.

How to apply

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