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Greeter / Gatekeeper

  • Join a diverse workforce and enjoy our inclusive workplace culture
  • Contribute to a shared goal of health and social equity
  • Option for 1 ADO per month

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. We are committed to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural backgrounds, faiths and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging.

Our aim is for everyone to thrive in their roles. That's why we're committed to enabling staff's full participation through promoting workplace flexibility and the provision of reasonable adjustments, as well as opportunities for attending staff-development to increase your skills and hone your practice

About the role

This is a full time, on-going position - Monday to Friday.

The Gatekeeper plays an important role in safety for clients, staff and visitors to cohealth sites. The role facilitates a non-threatening and inclusive experience for clients, encourages respectful behaviour on the site and COVID safe access. The Gatekeeper is the first point of contact for all visitors, clients and staff entering cohealth services and sites is required to implement the checking process as outlined in the COVID Safe Plan for anyone entering cohealth services and sites. The entry checking is a critical element to cohealth's plan to prevent the spread of COVID-19 into cohealth services and sites.

Your daily duties will vary but will include complete entry check processes that include:

  • Verify reasons for visitor required to enter service or site e.g. client attending appointment, staff, contractor, visitor attending a meeting etc.
  • Explain the conditions for entry including the use of a mask and hand sanitiser, verify either a scheduled appointment or an approved purpose to enter the service
  • Complete COVID checks on all visitors including requesting
    • information on the persons COVID-19 contact history, health status e.g. history of fever, COVID-19 tests
  • Direct all visitors to complete the Visitor Registration process including the completion of the QR Code or Tablet Registration and provide details of name, phone contact and agreement to comply with entry requirements
  • Direct people to cohealth screening clinics or provide information as to their locations
  • Provide Personal Protective Equipment (PPE) such as masks if required
  • Provide information to those with a fever and redirect them to Fever Clinic, Telehealth appointment or isolation room
  • Record details of the client to arrange an alternative appointment if required
  • Escalate high-risk situations as per cohealth emergency management procedures

Additional information can be obtained from the attached position description.

About you:

  • Experience and demonstrated understanding of health and community services would be an advantage
  • Sound knowledge and understanding of Quality Customer Service practice which is respectful of difference and human rights obligations
  • Experience in providing customer service within a community setting with members from diverse cultural, language and social backgrounds
  • Highly developed and proven communication and interpersonal skills
  • Ability to provide respectful support to others, aligned with cohealth values approach
  • Proven experience and ability to manage conflict using Conflict Resolution through negotiation skills
  • Experience and proven ability to manage competing demands and prioritise tasks within limited time frames
  • All Healthcare workers in Victoria are required to be vaccinated against COVID-19, and will need to provide evidence before commending employment with cohealth

Application process

Click on apply now to be directed to our careers page. You will be asked to upload your CV/ resume and answer the four questions provided on Talent Propeller. Please note we require a cover letter addressing the key selection criteria to be considered for this role.

In line with our commitment to have a workforce that reflects the community we're serving, we strongly encourage applications from people that are Aboriginal and Torres Strait Islander, culturally diverse, LGBTIQA+ and/or with disability.

To apply for this job, click Apply Now.

(Ref code: 5679539)

A position description is attached.

How to apply

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