If you are a people person, accomplished customer service provider, or interested in entering the not-for-profit sector, we’d love to hear from you. This an exciting time to join Australia’s largest wildlife rescue organisation in a period of growth.

• Be the ‘first port of call’ for WIRES donors and visitors
• Provide valuable support across the organisation
• 12-month contract with view to extension

ABOUT WIRES

For 35 years, WIRES has been actively rehabilitating and preserving Australian wildlife and inspiring others to do the same. 

After the devastating bushfires and drought in 2020, and facing an extinction crisis, our mission has become even more critical. We are building our team to scale up our work and make an even greater impact for Australian Wildlife, and we are looking for someone ready to make a real difference.

ABOUT THE ROLE

The Supporter Care Coordinator is the voice of the organisation to supporters and visitors, meeting their needs and delivering high quality service. With a strong attention to detail and focus on processes, compassion and efficiency, this is a critical support role to help us achieve our mission to rescue, rehabilitate and care for more native animals across Australia.

Key responsibilities include;

• Act as the ‘first port of call’ for all supporter enquiries, ensuring timely and appropriate responses to supporter feedback and queries via email and phone.
• Process donations, ensuring timely donation data entry, processing and receipting
• Open and close the reception desk, greet visitors and redirect and escalate enquiries to the appropriate staff members
• Provide support to the CEO with ad hoc requests, arrange meetings with internal and external stakeholders
• Lead on office administration, orders. deliveries and volunteer management
• Assist with reconciliation and payment runs

SELECTION CRITERIA

• Minimum 2 years relevant experience working in a customer facing role
• Sound customer service skills and demonstrated understanding of best practice customer service principles
• Demonstrated ability to turn conflicts and complaints into positive outcomes
• Comfortable working with and understanding donor/customer data

To learn more, please review the detailed position description. If you have any additional questions or for a confidential chat about the role, please call our office and ask for the hiring manager.

A position description is attached.