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Practice Support & Improvement Officer - Multiple Locations

Western NSW Primary Health Network
  • Location: Dubbo, Orange, Bathurst, Bourke, Broken Hill
  • Part time time maximum term contract to 31 January 2023 (with possibility of further extension)

Western NSW Primary Health Network (WNSW PHN) is currently seeking a motivated individual who has a passion for primary healthcare and community wellbeing to join our Primary Healthcare & Integration Team as Practice Support & Improvement Officer.

This is an exciting opportunity to work collaboratively with primary health care professionals and general practices within the Western NSW Primary Health Network (WNSW PHN) region to:

  • Support a sustainable and highly skilled primary care workforce that is well supported and professionally engaged;
  • Identify needs and support the delivery of appropriate initiatives, which improve efficiency, effectiveness and sustainability of primary healthcare. 
  • Provide education, support and advice to primary health care providers and consumers to increase digital health awareness and usage.
  • Supports General Practice (GP) and Primary Care service providers and systems improvements within the WNSW PHN region.

This role works closely with other teams in the WNSW PHN to support GPs, general practice teams and broader Primary Health Care services to improve and better coordinate care through:

  • More efficient and innovative models of funding and/or co-commissioning which develop cost-effective frontline services, medical training, and regionally consistent and professionally recognised standards of clinical care, and; 
  • Supported access to regional/local information systems and various other enablers such as clinical pathways, and emerging shared care and clinical information tools and processes.

Practice Support and Improvement Officers will implement tiered practice visit and support model based on best practice customer relations management principles. Engagement with practice GPs and clinical teams will be supported by an individual practice support plan developed in conjunction with the practice and informed by key local, regional and national priorities. Practice Support & Improvement Officers will also be expected to take on a specialist role in relation to a number of the core activities. The PSIO will develop advanced skills and expertise in these nominated areas and they will act as a specialist resource consultant for the Practice Support & Improvement team and providers in the assigned areas. The PSIO will be responsible for providing training and mentoring to other team members on the specific area of expertise and focus.

Externally, Practice Support and Improvement Officers work closely with a broad range of primary health care professionals, general practice and Aboriginal Health Services (Aboriginal Community Controlled Health Organisations & Aboriginal Medical Services).

Internally, Practice Support and Improvement Officers work closely with other members of the Primary Healthcare and Integration Team and the Commissioned Services and Strategic Projects team to build stronger integration between general practice and commissioned services, as well as with members of the Strategy, Engagement and Performance team in relation to engagement and performance data, and with the Corporate Services team as required.

All office locations will be considered for this position.

If you have any questions about this position after you have read this document, please contact Fallon Gray on 0413 739 193.

An information package is attached.

How to apply

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