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Women's Wellbeing Group Facilitator and Case Manager

Women's Health Queensland Inc
  • Classification: Social, Community, Homecare & Disability Services Industrial Award 2010
  • Remuneration: SCHADS Award – Level 4
  • Working Hours: 0.6 FTE part-time until June 30th 2022
  • Reports to: Women Wellbeing Team Leader

ORGANISATIONAL ENVIRONMENT

Women’s Health Queensland Inc (WHQ) is a not-for-profit health and well-being counselling, promotion, information and education service for women and their families, and health professionals throughout Queensland.

WHQ service delivery is guided by a strategic and operational plan. We work with a diverse range of clients and stakeholders. We acknowledge that not everyone who may seek our services may identify as female. We are a pro-choice organisation that applies an intersectional feminist lens to our work.

The organisation is led by a Board who works in partnership with the staff to ensure that WHQ functions as an effective and dynamic organisation.

ABOUT THE JOB

This position provides specialist domestic, family, and sexual violence case management alongside developing and delivering therapeutic and educational group services which aim to support the safety and wellbeing needs of women. This support may be provided face-to-face, via telephone or using virtual interfaces. The position supports the development, facilitation and delivery of projects and programs designed to support women’s recovery from experiences of gendered violence through promoting wellbeing, social connectedness, financial independence and increased personal power. The position supports WHQ to meet its strategic objectives, including increasing service access.

DUTIES AND RESPONSIBILITIES. You will be accountable for:

Working independently and in collaboration with other staff to:

  • Provide client-centred trauma-informed case management services to WHQ clients, through face-to-face, telephone and web-based delivery modalities to people who have experienced domestic, family, sexual and other forms of gendered violence.
  • Develop, plan, coordinate and facilitate therapeutic, psychoeducation and support groups on a range of topics aimed to support women’s recovery from experiences of gendered violence through promoting wellbeing, social connectedness, financial independence and increased personal power.
  • Provide appropriate referral services to WHQ clients if another organisation can better meet the client’s needs.
  • Assess clients’ health needs to ensure appropriate support is provided to clients.
  • Ensure currency of knowledge regarding best-practice principles.
  • Adherence to best-practice counselling and health promotion and education frameworks.
  • Identify and foster beneficial relationships with appropriate identified partners and groups to enhance, deliver and extend the services WHQ offer.
  • Contribute to the planning, implementation, and revision for continuous quality improvement of WHQ service delivery projects and programs providing women’s health information, education, and building client capacity and self-resilience.
  • Prepare / contribute to preparation of accurate and timely information for external reporting purposes including website analytics; social media analytics; CRM data (as relevant to your position).
  • Escalate identified issues and clinical risks through formal organisational channels.

GENERAL REQUIREMENTS

  • Demonstrated ability to work effectively both independently and as a member of a multidisciplinary team.
  • Ability to prioritise time and manage allocated workload.
  • Demonstrated computer literacy and ability to use health information systems.
  • Well-developed oral and written communication skills including the ability to communicate effectively with a diverse range of cultural and social groups.
  • Experience in initiating and managing productive relationships with partner organisations and other stakeholders.
  • An analytical and innovative thinker.
  • Ability to actively understand, communicate and support WHQ’s vision and strategic goals, and communicate that to stakeholders, internally and externally.
  • Uphold high levels of confidentiality and integrity, liaising with others in a professional, respectful and constructive manner.
  • A problem-solving attitude.
  • Strong knowledge of MS Office Suite applications.
  • Current Working with Children Check, Police Check or similar, or preparedness to obtain.

PERSONAL BEHAVIOURS

  • Commitment to the values of WHQ – including a feminist framework.
  • Supportive and collaborative team member
  • Integrity
  • Ownership and Accountability
  • Resilience
  • Ability to remain calm under pressure.

ABOUT YOU

  • A relevant Bachelor or post graduate degree in Counselling Social work Psychology and eligibility for registration Australian Association of Social workers (AASW) &/ with APHRA including 2 years minimum experience in your professional discipline with extensive experiencing supporting women who have experienced gendered violence.
  • Current Blue Card.
  • Evidence of relevant recent counselling / case management, group facilitation or clinical experience working within a community health and or social services setting engaging with vulnerable client groups, including trauma-informed care.
  • High level skills in assessment, case planning and management, and working in partnership with families and local service networks.
  • Knowledge and demonstrated understanding of the DFV service systems including government and non-government organisations.
  • In depth understanding of the highly developed gendered analysis of women’s health issues and the effects of Domestic and Family Violence and or Sexual violence.
  • Experience and demonstrated understanding of issues faced by CALD, Aboriginal and Torres Strait Islander Peoples and communities, and other vulnerable and or disadvantaged groups within the context of health and family wellbeing.
  • Understanding or ability to acquire knowledge swiftly of federal and state-based legislation including Domestic and Family Violence, Sexual violence, and child protection legislation relevant to service delivery.
  • An ability and commitment to creating a positive work environment and strong organisational culture while contributing to the development and achievement of the goals and visions of the organisation.

SELECTION CRITERIA

Please respond to the following selection criteria clearly outlining your skills relevant to this position (Response to SC limited to 3pages):

  1. Demonstrate how you incorporate feminist frameworks into this role while evidencing a highly developed gendered analysis of women’s health issues and the effects of domestic, family, sexual violence on women.
  2. Provide evidence of case management experience working within a trauma-informed model of care with vulnerable client groups within government, non-government, and/or community services sectors.
  3. Provide evidence of therapeutic group planning, development and delivery while working with a trauma-informed model of care.
  4. Demonstrate how you have implemented a culturally safe, respectful, and inclusive practice, including ethnicity, disability, economic status, age, sexuality, gender and transgender, faiths and beliefs.
  5. Demonstrated knowledge of the complex issues affecting women, children and young people who have experienced domestic and family violence and an understanding of the impact on the individual, the family, and the community.
  6. Demonstrated ability to develop and maintain strong networks and partnerships within the broader service sector.
  7. Excellent workload management skills with the demonstrated capacity to work both independently and as part of a team, including an ability and commitment to creating a positive work environment and proactively contributing to Women’s Health Queensland’s goals and vision.

A position description is attached.

ADDITIONAL INFORMATION

This Position Description provides the minimum requirements for the role. Extra duties may be required as requested by your direct line manager.

Women’s Health Queensland Women’s Centre is located in Stones Corner. This position may require you to work on some days at varying locations in Brisbane as part of a co-location model.

Aboriginal and Torres Strait Islander people and people from a Culturally and linguistic diverse background are encouraged to apply. Women’s Health Queensland celebrates diversity and welcomes applications from a diversity of women.

How to apply

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