• Hours - Full Time / Part Time
• Award - Health Professionals and Support Services Award Support services LVL7
• $26.26 per hour
• Generous salary sacrifice packaging available

Organisational Background

With a vision to build health equity and a mission to deliver, model and influence health and wellness services to create an inclusive and just health system, World Wellness Group (WWG) is a leading health social enterprise based in Stones Corner, Brisbane. WWG operates the World Wellness Clinic which specialises in equitable healthcare for clients from culturally and linguistically diverse backgrounds, including vulnerable and disadvantaged migrants, refugees and people seeking asylum.

As a social enterprise, or a business with a social mission, World Wellness Group Ltd works to improve health equity for all clients, regardless of culture, language or financial capacity, and to assist the most vulnerable members in our community. World Wellness Group is a registered health promotion charity and all profits are used to fund health services for clients or innovative health programs that are not available elsewhere.

Position Objective

This position is a front-line position which contributes to a welcoming and inclusive environment for clients and supports the smooth and efficient functioning of medical and mental health services provided by the World Wellness Group. This includes providing high quality reception and administration support and communication and engagement with clients, external agencies, health professionals and other clinic staff.

• Reception: manage incoming calls and appointments, greet clients, record appointments and client arrival, pass on messages and manage all incoming and outgoing communication via telephone, email, faxes and mail.
• Medical, mental health and allied health: arrange and check client arrivals, notify referring practitioners if required prepare consulting rooms, follow up client re-call systems in accordance with clinic policies. This may include appointments based off-site in outreach locations.
• External liaison: liaise with external agencies for client follow up including pathology, specialists, and social care agencies.
• Internal liaison: liaise with health professionals in regard to client follow up, paper work required and appointments.
• Financial: follow billing in accordance with clinic policies, issue invoices and receipts, process payments and electronic billing, and enter financial statements and records in accordance with systems provided by clinic accountant.
• General duties: scanning, photocopying, check stock and supplies ensure reception and waiting areas are clean and tidy, order stationery and medical supplies upon request.
• Record keeping: scan investigation results and client information in electronic records, complete daily action lists of client follow up including re-call, follow OH&S procedures
• Assist in supporting GPs, mental health and allied health and traditional medicine practitioners to achieve best possible patient outcomes.
• Data entry and maintain relevant client records on client management software
• Additional duties as requested by the Administration Team Leader Corporate
• Ensure World Wellness Group Ltd.’s (WWG) reputation is protected and enhanced by performing all duties in a professional and courteous manner maintaining confidentiality in regard to all patient and work matters.
• Abide by WWG’s policies and procedures and adhere to OH&S safety guidelines
• Act in a respectful, encouraging and helpful manner at all times with clients and co-workers in a dynamic and cross cultural environment.