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Operations Manager

Writers SA

Writers SA is hiring an Operations Manager to join the team in February 2022. The Operations Manager is a newly created role overseeing Writers SA’s membership program, general administration and project management. It is a customer-facing role as the first point of contact between our members, the public and the Writers SA team. The Operations Manager ensures the smooth running of our membership program, organisation systems and processes, and our dynamic literary projects. It will suit a highly organised individual with a background in administration, production, or project management.

You will oversee projects focused on social justice, supporting marginalised voices in Australian writing and publishing e.g. First Nations Writers Group, Deaf Storytellers, Soul Lounge and migrant / POC poetry.

Operations Manager

  • Location: Institute Building, North Terrace & Kintore Ave, Adelaide SA 5000 (with flexibility to split between working in our office and working from home)
  • Reporting to: Director
  • Position type: Full time, or 0.8 FTE on negotiation. Probationary period of three months, with an initial one-year contract term
  • Salary: $65,000 per annum pro rata + 10% superannuation
  • Employment period: One year from commencement in February 2022
  • How to apply: Click "Apply Now" and follow the instructions.

SELECTION CRITERIA

  • Demonstrated experience in arts or business administration, or a related field
  • Effective project management experience, adept at managing multiple timelines, budgets, staff and stakeholders
  • Sound knowledge of financial reporting and acquittals, evaluation and compliance
  • Strong skills in computer literacy and database management, particularly with Excel, website CMS (Wordpress), and CRM systems, and experience in implementing systems and processes for business development
  • Excellent verbal and written communication skills and a demonstrated ability to communicate effectively with broad stakeholders
  • A sound knowledge of contemporary Australian literature and the publishing industry.

POSITION DESCRIPTION

Key Responsibilities and Duties:

A dynamic role supporting Writers SA’s members, day-to-day administration and project duties. Encompassing customer service, project management and office management, the Operations Manager supports the smooth running of the Writers SA head office, ensures efficient delivery of special projects, and services and grows the membership program at the core of the organisation.

Writer Resources:

  • Coordinate member services and resources, including manuscript assessment, consultations and mentorships, maintaining appropriate records.

Membership Program:

  • Manage the membership database (CiviCRM), lead member communications, and develop the membership program ensuring retention and growth.

Administration:

  • Answer phones in the office and manage the general queries inbox, responding to calls and emails in a timely manner with excellent customer service
  • Oversee the smooth running of the office systems, supplies and building services
  • Support a strong team culture through effective management of policies and procedures, contracts and processes
  • Manage sponsorship administration and contribute to identifying new opportunities.

Project Management:

  • Oversee the delivery of multiple projects, managing timelines, budgets, evaluation and reporting, and staff and contractors
  • Maintain and develop excellent relationships with stakeholders and suppliers

General:

  • Liaise with all internal and external stakeholders in a professional and courteous manner
  • Maintain a broad and current knowledge of our programs and services
  • Work in accordance with Writers SA values, policies and procedures to contribute to a safe, healthy and ethical workplace
  • Be available for occasional weekend/after-hours events
  • Any other duties as reasonably required.

ABOUT WRITERS SA

Writers SA is a not for profit organisation that aims to foster, develop and promote writers and writing. Established in 1985, Writers SA was the first writers’ centre in Australia, and continues to act as a resource for writers of all ages and experiences, assisting both new and established writers on every aspect of writing craft and publishing.

Writers SA is located on Kaurna Country, and we acknowledge Kaurna people as the original storytellers of this place. We pay our respects and give thanks to Kaurna elders past and present, and to all First Nations people on whose lands we live, work and create.

When after reading through the position description and visiting our website, if you have further questions about the role, contact Jessica Alice, Director, at jessica@writerssa.org.au using the subject line: Operations Manager enquiry via EthicalJobs.

A position description is attached.

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