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Team Leader - Kids Helpline NSW


Want to work for a nationally recognised service that plays a critical role in protecting children and young people?

Kids Helpline is Australia's only free and confidential, 24/7 online and phone counselling service for young people aged 5-25. For some young people, connecting with Kids Helpline has been a life-saving experience, while for others it’s about practical help and emotional support at the critical moment they need someone to listen. Our mission is to enable young people, especially those who are marginalised and without voice, to improve their quality of life. We take the time to listen, understand and encourage young people to find their place. Kids Helpline is a service of yourtown.

We are looking for an additional Team Leader for a full time position, working a range of shifts across a service that operates 8am – 2am, 7 days per week. Generous shift penalties and 5 weeks annual leave!

About the role:

As part of a small NSW management team you will be responsible for working with the wider counselling centre team, including some areas of operational responsibility. Additionally, you will:

  • directly line manage and supervise a small team of Counsellors
  • offer assistance in real time through live monitoring and supporting Counsellors during sessions with clients
  • provide debriefing and supervision to counsellors and train, assess and provide feedback on counselling practice in line with Counselling Centre benchmarks
  • be responsible for managing all aspects of interagency referral and follow up and facilitating and monitoring crisis response and case coordination.

About you:

You will be a passionate, driven professional, and aligned with yourtown values & our mission. Being open, confident, and agile in learning new systems or responding to technological change is important as our services are provided by virtual modes.

The successful applicant will possess:

  • university degree level qualification in psychology, social work, counselling or equivalent, together with a minimum of five years’ practice experience
  • demonstrated capacity to effectively supervise a team of counsellors whilst supporting the organisation to meet organisational and contractual priorities
  • ability to work effectively and collaboratively as a member of a multidisciplinary team to establish and maintain professional relationships with all colleagues and stakeholders

If you are looking for an opportunity where you can be innovative, drive change and have a positive impact on the lives of young people we would love to hear from you. We offer attractive employment conditions including access to salary packaging arrangements and paid parental leave. Find your place at yourtown.

To apply, and for a full Position Description please click Apply Now.

Contact: Marnie Elliot, Talent Acquisition Specialist on 0434 609 384

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"

How to apply

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