• Generous Salary Packaging
• Employee Assistance Program available

• Fixed-term Contract until 30 June 2023
• Part-time (45.6 hours per fortnight)
• Remuneration SCHCADS level 3, dependent on qualifications and experience + 10 % Employer superannuation.

About us

Youth Support + Advocacy Service (YSAS) is one of Australia’s largest and most comprehensive, youth specific community service organisation that enables young people experiencing serious disadvantage to access the resources and support they require to lead healthy and fulfilling lives.

YSAS is a Child Safe organisation. We actively promote the safety and wellbeing of young people and are committed to protecting young people from harm or abuse who come into contact with and/or access our service. Applicants must undergo rigorous screening and recruitment processes, including providing evidence of current WWCC and National Police Check.

About the position

The Medical Reception and Administration Officer is the first point of contact for headspace Frankston and Rosebud, with the role providing frontline advice and support to young people and their families/carers seeking information, resources and help. The role also facilitates and at times initiates our site’s responsiveness in regards to initial contact, screening, warm referral and clinical escalation processes for young people within scope of practice. Overall, the role undertakes a wide range of medical reception and administrative tasks including front of house triage telephone enquiries, client presentations at reception, room bookings, monitoring and supporting clients in attending appointments and other general administrative tasks to the headspace leadership team, staff and private practitioners. The Medical Reception and Administration Team provides coverage for front-line reception duties at each centre site and administration tasks for day to day running of the sites as delegated.

To succeed in this role, you will need:

1. Administration qualifications and/or experience in a similar administration role.
2. Demonstrated experience in providing administrative support to a multi- disciplinary team including the requirement to maintain privacy and confidentiality.
3. Excellent computer skills with proficiency in the use of Microsoft Office Suite, alongside the ability to quickly acquire knowledge about additional computer programs.
4. Ability to contribute to process improvement.
5. Ability to maintain a professional attitude in all communication with stakeholders i.e. phone, email and face to face.
6. Excellent interpersonal skills, and written and verbal communication skills.

For full details of the position, please view the POSITION DESCRIPTION below or visit our website www.ysas.org.au

Please note:

1. YSAS is a safe workplace and requires staff to be fully vaccinated (two doses plus booster) or a valid medical exemption to prevent the spread of COVID-19. YSAS will request evidence in the pre-employment stage.
2. Service delivery aspects of the role may be modified in order to comply with Victorian Government COVID-19 guidelines.
3. As part of our Employment screening process you will be required to undertake a National Criminal History check and have a current Working with Children Check.
4. You must have Australian work rights to apply for this position

If you have the skills, experience and share our passion this is your opportunity to contribute to make a difference in the lives of seriously disadvantaged young people. Please apply via our employment page, by clicking the Apply Now button.

Further Enquiries

For a confidential discussion about the position, please contact Kellie Jackson, Practice Manager on 03 9769 6419 regarding the Administration Officer Role – Recruitment Ref. 069_2022.

• YSAS is an equal opportunity employer and we welcome applications from all sectors of the community.
• YSAS has a zero-tolerance for child abuse and is committed to the provision of a child-safe organisation.