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Community Housing Officer

YWCA Australia
  • Be part of a national feminist organisation
  • Positively impact the lives of women, young women and girls!
  • Immediate start available


We are a proudly feminist not-for-profit organisation and for over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Over the years we’ve made significant progress for gender equality as we’ve gone through a number of evolutions, adapting to the ever-changing issues impacting women, young and old. We have evolved again and are transforming the way we operate. Our new 5-year strategy, the YWCA Evolve Strategy (YeS 2026), has recently been launched with a focus on making young women’s leadership and women’s housing our priority for gender equity in Australia. This will ensure we continue to deliver measurable and meaningful impact towards a future where gender equality is a reality.


YWCA Australia is currently seeking a passionate Community Housing Officer to join our Housing Team. This role is offered on full time maximum term contract ending on 30/05/2022 and is based in our Melbourne office.

The Community Housing Officer (CHO) role is the face of the organisation to our residents within the properties that YWCA Australia and YWCA Housing owns and manages. This role is essential to ensure sustainable tenancies by undertaking efficient administrative functions and actions that will assist in maintaining resident’s tenancies.

As a CHO you will maintain tenancy systems, undertake data collection, provide advice and information to residents, visit all residents on a quarterly basis, reports tenancy and maintenance issues whilst operating under the Queensland Residential Tenancies Act (RTA). You will operate within a team environment to achieve the organisational goals and objectives.


The ideal applicant we are seeking will have:

  • Experience in the community housing sector, or property related industry ensuring familiarity with tenancy management practices and procedures, RTA legislation, maintenance, tenancy agreements, budget and administrative processes in an office environment
  • A clear understanding of the Victorian Residential Tenancies Act
  • An awareness, understanding and sensitivity to homelessness issues and the ability and experience to communicate with a diversity of people from various cultures
  • Ability to maintain and manage tenancy data on various data bases - Chintaro and Excel
  • Administrative and computer skills including Microsoft Office Suite
  • Mediation and conflict resolution skills

This position will require the successful candidate to undergo pre-employment screening. This will include a national criminal history record check, relevant state-based working with children permit and proof of Covid-19 vaccination. You will also require a valid Victorian Driver’s License.

Join our bold, inclusive and innovative team to make a real difference - lead the change.

Position Description

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