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Community Housing Officer

YWCA Australia


YWCA Australia is a feminist not-for-profit organisation focused on improving gender equality for women, young women and girls. Together we challenge the systems, structures and policies that act as barriers to women, especially young women, achieving their full potential.

For 140 years we have stood for gender equality in all communities, transforming the lives of individual women, young women and girls. Cheered on by a fiercely passionate and supportive team, we shout loud and proud and our voices echo around the world in a global feminist movement.


YWCA Australia is currently seeking a passionate Community Housing Officer (CHO) to join our Housing Team. This role is offered on a full-time basis and is based in our South Melbourne office.

The CHO role is the face of the organisation to our residents within the properties that YWCA Australia and YWCA Housing owns and manages. This role is essential to ensure sustainable tenancies by undertaking efficient administrative functions and actions that will assist in maintaining resident’s tenancies.

As a CHO you will maintain tenancy systems, undertake data collection, provide advice and information to residents, visit all residents on a quarterly basis, reports tenancy and maintenance issues whilst operating under the Victorian Residential Tenancies Act (RTA). You will operate within a team environment to achieve the organisational goals and objectives.


The ideal applicant we are seeking will have:

  • Experience in the community housing sector, or property related industry ensuring familiarity with tenancy management practices and procedures, RTA legislation, maintenance, tenancy agreements, budget and administrative processes in an office environment
  • A clear understanding of the Victorian Residential Tenancies Act
  • An awareness, understanding and sensitivity to homelessness issues and the ability and experience to communicate with a diversity of people from various cultures;
  • Ability to maintain and manage tenancy data on various data bases - Chintaro and Excel
  • Well-developed oral and written communication skills
  • Computer skills that include email and software such as Excel and Word
  • High level organisational and administrative skills
  • Mediation and conflict resolution skills
  • Victorian Driver’s License.
  • This position will require the applicant to satisfactorily complete a national criminal history record check and hold the relevant state-based working with vulnerable persons permit prior to employment

Join our bold, inclusive and innovative team to make a real difference - lead the change.

View Position Description Here

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