• Play a critical role in designing strategy implementation and achievement
• Exciting opportunity for someone with passion and drive
• Positively impact the lives of women and young women

ABOUT YWCA AUSTRALIA

We are a proudly feminist not-for-profit organisation and for over 140 years we have been working at the forefront of gender equality through our advocacy and community programs. Over the years we’ve made significant progress as we’ve gone through a number of evolutions, adapting to the ever-changing issues impacting women, young and old. We are now preparing to evolve again and transform the way we operate. Our revised 5-year strategy – the YWCA Evolve Strategy (YeS2026) will ensure that we continue to advance gender equality and deliver measurable and meaningful impact.

ABOUT THIS ROLE

YWCA Australia is currently seeking a passionate General Manager Service Delivery to join our Executive Team. This is a senior leadership role reporting to the CEO with a focus on Australia wide growth and operations of the Service Delivery function. In addition, this position will play a key role in the designing, implementation and achievement of our revised strategy.

The role is offered on a full-time basis and can be based at one of various offices across Australia (Greater Syd, Melb, Toowoomba, Darwin, Adelaide).

The role includes:

• Being an active executive team member with collective accountability for operationalising and delivering the strategy, business operating plans and KPIs of the organisation.
• The design and development of unique service delivery value propositions to attract funding/growth aligned to YeS2026.
• Oversight of service delivery operations to ensure effective program management with a focus on client outcomes
• Providing change leadership to ensure effective service delivery transition to YeS 2026.
• Grow and maintain key relationships with external stakeholders

ABOUT YOU

The ideal applicant we are seeking will have:

• Demonstrated “hands-on” leadership experience in the human services industry, preferably in an operational management role.
• Experience in homelessness /housing risk/DFV services is desirable.
• The ability to engage, manage and collaborate with internal and external stakeholders at various levels
• Strategic planning and resource management experience
• Strong financial and budget management, reporting and analytical skills
• Proven change management experience and the ability to adapt in a dynamic environment
• Excellent organisational and time management skills with the ability to thrive in a fast-paced environment with a market reputation for ‘making things happen’ and delivering outputs.
• A client-focused approach to service delivery and a demonstrated high degree of integrity and sound judgement
• This position will require the applicant to satisfactorily complete a national criminal history record check and hold the relevant state-based working with vulnerable persons permit prior to employment

Join our bold, inclusive and innovative team to make a real difference - lead the change.

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