• Full-time maximum term position to 28 June 2024
• Position will be based at Pakenham but provide support coordination across the South East of Melbourne
• You must have received your first and second Covid-19 vaccinations to be considered for this position
• Annual salary range is $67,821 to $75,086 + 10.5% super
• You will hold a caseload of 20-40 participants dependent on the overall hours within the plans/caseloads
• Support Coordination for clients with NDIS Level 2 and NDIS Level 3 support needs
• Other benefits include:
  • Supportive environment and caring work culture with work/life balance
  • Cultural Diversity
  • Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
  • Employee Discount Program (Flare)
  • Annual Leave Loading of 17.5%
  • Flexible Working Arrangements where it meets operational requirements

About the role

We are seeking applications for a Support Coordinator NDIS position from candidates with current Support Coordination experience, who are able to work effectively both independently and as part of a team, have a demonstrated good understanding of NDIS and have strong client management skills.

To be successful, you will be able to provide high quality Support Coordination for NDIS participants and facilitate the implementation of all supports identified in a participant's plan. You will focus on strengthening a participant's ability to navigate the NDIS, empowering them to access NDIS, and coordinating supports to enable each client to participate more fully in their community of choice. You will work collaboratively within the portfolio and with other relevant agencies to provide holistic, strengths based support, information and referral services to clients, through a Care Team Model, and will play an integral role in the development and achievement of a participant's goals to maximise opportunity and independence.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Minimum of Diploma in Disability Services, Community Services, Social Work or similar field; OR a minimum of a Certificate IV in Disability Services or similar field AND a minimum of 1-2 years' experience in support coordination with the human services or disability sector in Australia
• A current Working with Children check (Employee) for Victoria
• A current NDIS Worker's Screening Clearance
• A current valid Driver's licence is required
• Exceptional knowledge, empathy and skills in coordinating supports and increasing opportunities to assist people with disability within their community and/or in their home, including a clear understanding of the different levels of support available through the NDIS
• Excellent interpersonal, cross cultural communication (verbal and written) and client advocacy skills, including the ability to liaise effectively with a range of stakeholders, to engage clients from CALD backgrounds and to generate relevant reports as required
• Demonstrated ability to manage financial resources in a complex environment
• Excellent understanding of the Disability Act 2006 and the National Disability Insurance Act 2013 and understanding of the policies and procedures generally associated with the effective provision of Disability Support Services
• Demonstrated ability to initiate and maintain contacts with a broad range of people and community organisations to facilitate clients' access to appropriate services
• Ability to manage time, set priorities, plan and organise your own quality work to achieve specific objectives
• Demonstrated ability to provide effective case management to clients from CALD backgrounds in the areas of settlement, community detention, asylum seeker programs, community health or related area in the context of new and emerging refugee communities
• Demonstrated ability to apply the Strengths Based Model in practice with clients
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Vision and demonstrated commitment to performance management, quality and continuous improvement principles
• Demonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve/exceed key performance goals
• Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e- mail and other online products
• Sound and current knowledge of relevant legislation, frameworks, guidelines and insurance schemes associated with effective NDIS operations

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.

A position description is attached.