• Are you interested in making a real difference in people’s life?
• Are you passionate about people and wanting to provide a personalised realistic support to the vulnerable?
• We are looking for an enthusiastic and passionate NDIS Service Development Manager to work across Brisbane and surrounding region in our Lutwyche office.

The role necessitates travel across Brisbane, Gold Coast and Sunshine coast

You will be highly supported in your role with opportunity for professional supervision and ongoing support.

Additional role benefits include:

• Flexible work arrangements.
• Vehicle allowance or Use of the Company Cars
• Incentive and Bonuses.
• Phone, Laptop & Mobile.
• Supportive management & collaborative workplace culture

NDIS Service Development Manager

We are currently seeking an energetic, passionate, and highly committed individual to join our team as an NDIS Service Development Manager. In this pivotal role, you will be responsible for liaising with a diverse range of stakeholders, including NDIS participants, families, Support Coordinators, Plan Managers, Allied Health Professionals, and other external and mainstream providers.

As a successful candidate, you will possess strong leadership skills, with the ability to effectively mentor and guide your team. You will be responsible for implementing support plans, evaluating service outcomes, and ensuring that the needs of our clients are matched with the skill sets of our support teams.

This role requires a self-motivated team player who thrives in a fast-paced, dynamic environment. If you are passionate about making a difference in the lives of people with disabilities and are ready to contribute to a growing organisation, we would love to hear from you. Join us in our mission to deliver passionate support and make a visible and measurable difference in the lives of our clients.

Responsibilities and Duties

• Service provision leading to the growth of Access Lifecare.
• Strong referral connections with clients, caregivers, or guardians, support coordinators, and other business partnerships while maintaining strong relationships.
• Strong local area and market knowledge.
• Create documents and reports and analyse data relevant to service delivery.
• Meet or exceed sales KPI by promoting disability support services, securing contracts, and driving revenue growth.
• Prepare regular reports on business development activities, achievements, and challenges for management review.
• Facilitate the intake and assessment of new clients for the service by liaising with families, NDIS representatives, and allied health professionals to process and receive new referrals.
• Negotiating funding and service arrangements for transitional support in line with the NDIS price guide.
• Strong administrative and organisational skills with a high level of attention to detail.
• Ensuring adequate information is gathered regarding the individuals’ immediate support requirements.
• Develop support plans for each individual once accommodation commences by undertaking a detailed assessment of everyone to ensure the “best fit” in the development of support plans to address their personal, health, and skill development needs
• Deliver high-quality, person-centred services to meet the needs of participants.

Qualifications and Skills To be eligible for this position, you must have:

• Demonstrated understanding and commitment to the NDIS Practice Standards and Code of Conduct.
• 3 years minimum leadership experience within disability services or related services
• Demonstrated time management skills in a fast-paced, complex service environment.
• Advanced Knowledge of the disability sector, NDIS services, and NDIS plan Implementation.
• Effective written and verbal communication skills.

What We Expect from You.

• Experience in Day Program, Community Support, STA, MTA, SIL, and in-home participant experience.
• Must demonstrate a non-judgmental, optimistic and positive attitude
• Willingness to learn, share and work as a team
• Sound understanding of the NDIS price guide, completing the schedule of support agreements, and tenancy agreements, able to effectively liaise with others and collaborate with work peers, creating a constructive work culture.
• Willingness to promote health and well-being in participants, ability to support in a holistic manner, taking on a person-centred approach in all circumstances presented
• Excellent networking skills.
• In-home service coordination experience.
• Excellent time management skills.
• Essential stakeholder relationships and communication skills.
• Customer service skills are demonstrated by experience.
• Excellent problem-solving and initiative, and the ability to be flexible in thinking.
• Good listening skills and the ability to build meaningful relationships.
• Good area knowledge.
• Ability to effectively manage client and stakeholder expectations.
• High-level report-writing skills.
• Client database system experience.
• Strong referral and sales knowledge.
• Strong IT skills, including being familiar with the Microsoft Office Suite and MYP software.

Qualifications and Skills

To be eligible for this position, you must possess:

• NDIS Worker Orientation Module (or willing to obtain)
• NDIS Worker Screening Check
• Current valid First Aid Certificate
• Tertiary Qualifications in Social work, Disability Services, Community Services, frontline Management or Equivalent experience.
• Right to work in Australia
• Unconditional driver's license.

To submit your application please click 'Apply Now' by the closing date, or contact us at [email protected] using the subject line: NDIS Service Development Manager enquiry via EthicalJobs for more details. 

If you would like to discuss about this role further, please contact Kim Webster on 0406393010.