About Us

At Achieve it's more than just a job. You have the chance to change lives and bring inclusion to life every day.

Our focus is our people; the people we support, and the team we employ, that we value most. We offer a career you can be proud of and a place where you feel safe to be yourself. We invest in our workforce and appreciate the rich diversity they represent of life experience, languages and culture.

Achieve has been providing services to people with disability since the 1950s. Today, we are a registered NDIS provider offering integrated clinical, health, social and disability services in accommodation, community participation, supported employment and support coordination services in the Greater Sydney and in Northern Rivers regions in NSW.

We are driven by our Passion, Purpose and Principles:

• Our Passion is social inclusion for people with disability.
• Our Purpose is to build extraordinary lives, supporting people with disability to be well, have a home, choose a career, learn new skills, participate in their community and enjoy a full life.
• We live by our Principles of inclusiveness, stewardship, extraordinary outcomes and ethical practices.

About the role

The Insurance & Claims Administrator coordinates our general insurance program, including managing insurance claims, service requests, triaging the insurance inbox and liaising with our insurance broker and the various insurers who provide insurance coverage for Achieve Australia.

In this role, some of the key responsibilities include:

• Liaise regularly with the insurance broker and various other insurers.
• Coordinate the annual insurance renewal process.
• Coordinate and maintain the Insurance SharePoint site and related resources.
• Coordinate and maintain up-to-date insurance policies on the Insurance SharePoint site.
• Coordinate and maintain the Insurance Manual, in conjunction with the insurance broker.
• Coordinate and maintain insurance Certificates of Currency and respond to service requests.
• Coordinate insurance notifications & disclosures to the insurance broker and various insurers, as required.
• Coordinate all insurance claims relating to the general insurance program, including:
• Liaise with the Fleet Coordinator regarding Motor Vehicle Claims.
• Liaise with the Facilities Coordinator and Service Managers regarding ISR/Property claims.
• Liaise with Finance regarding claim excess payments and payment of insurance related invoices (within delegation limits).
• Coordinate monthly Insurance Broker meetings.
• Manage the insurance mailbox

About you

• Insurance and/or claims management qualifications and/or equivalent industry experience.
• Experience in coordinating/administering insurance functions, including claims management.
• Experience in preparing insurance and claims reports.
• Insurance experience in a highly regulated industry (human services or similar preferred).
• Minimum 3 years in similar or equivalent role.
• Sound working knowledge of insurance legislative and regulatory requirements.
• Sound working knowledge of legislative and regulatory requirements within the human services sector.
• Sound working knowledge of technology including Microsoft Office 365 and particularly Microsoft Excel.
• Demonstrated ability to work independently and flexibility with minimal supervision.
• Demonstrated ability to engage, collaborate, communicate and build support with management, staff and other key stakeholders.
• Excellent customer service, time management, written and verbal communication skills.
• Strong analytical skills, data analysis and interrogation skills.

Why work with us?

We pride ourselves on living our passion, purpose, and principles and bringing inclusion to life for people with disability.

For many of our staff making a real difference to the lives of people with disability and working with a great, supportive teams is its own reward.

We appreciate that but we want our team to know that we value them so offer benefits such as:

• Salary sacrifice options including Fringe Benefits Tax and car leasing
• Access to personal and financial counselling for you and your family
• A range of paid leave and flexible working options
• Support to stay fit and health with fitness memberships and access to wellness programs

Pre-employment checks

Achieve Australia is committed to implementing safer recruitment practices. This means we are committed to safeguarding and promoting the welfare of the people we support and staff are expected to share this commitment. As a result your application may be subject to a number of pre-employment checks; including reference checks, a Police check, NDIS Worker Check. Working with Children check, Right to work in Australia check. Please note criminal history does not immediately effect employment opportunities. Applications will be assessed on merit.

How to Apply

If this sounds like your next role press "Apply Now".

Please contact us if you have any questions about this position, would like to discuss any reasonable adjustments you may require throughout the recruitment process, or require an alternate method of submitting your application:

Email careers@achieveaustralia.org.au using the subject line: Insurance and Claims Administrator enquiry via EthicalJobs