The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

About the Quality Assessment and Monitoring Group

The Quality Assessment and Monitoring Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services and flexible aged care services, responding to reported serious incidents and investigating worker regulation obligations. Additional enabling functions include infection control monitoring, responding to complaints and administration of assessor registration requirements. 

Senior Quality Assessor roles are predominantly field based positions with over-night travel commonly required, with assessors undertaking visits to aged care services across each state and territory, including visiting communities where aged care services are provided. Flex-time is available to support management of the travel expectations of the role.

Attaining registration as a Senior Quality Assessor is an essential requirement. Successful candidates will be provided with a comprehensive training program which must be successfully completed for the person to be eligible for registration as a Senior Quality Assessor. Following initial registration, Quality Assessors are required to undertake 15 hours of professional development each year and to apply for annual re-registration. 

Position Duties

• Undertaking visits to aged care services, either as part of a team or individually, to assess the service’s performance and compliance with the Aged Care Quality Standards.
• Engaging with aged care service providers to find and collect information/evidence, actively following through on lines of enquiry, including conducting interviews with service staff and management, to support our regulatory/compliance functions.
• Conducting in person or telephone-based interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service.
• Collecting and analysing evidence to record performance audit and assessment findings in written reports, using the Commission’s IT applications.
• Preparing well-reasoned and accurate reports for a delegate, which may be published, following an assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.

Eligibility Requirements

• Critically analyse information to prepare comprehensive, evidence-based reports which clearly and concisely document the reasoning and recommendations.
• Understand and identify risk and potential harms in an aged care service and then escalate findings within a risk management framework.
• Demonstrated ability to effectively manage interpersonal relationships with respect and communicate with influence with internal and external stakeholders.
• Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.
• An understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.
• Understand and comply with legislative, policy and regulatory frameworks, particularly the Aged Care Quality and Safety Commission Act (2018) and the Aged Care Quality and Safety Commission Rules (2018) and the Aged Care Quality Standards or be able to demonstrate a capacity to quickly acquire this knowledge.
• Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions. 

Position Notes

Salary offered will be between $89,586 and $101,027 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit http://www.apsc.gov.au/citizenship-aps

Successful applicants for the positions who are current APS employees will be offered a 6-month non-ongoing position to allow time to meet the above requirements and if they do not meet the requirements for registration, they will return to their home agency. Successful applicants who are not current APS employees will be required to complete the requirements within the period of their probationary employment with the Commission.

Location: Applications received from applicants living in major regional centre's on a case by case basis will be considered on a case by case basis to ensure the role can be undertaken appropriately before further assessment is undertaken.

Travel Expectations: Extensive travel (mostly within a state but also interstate) is an inherent requirement of the role. Travel requirements involve several nights or overnight travel each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy, and a current driver’s licence is essential to support the travel expectations of the role. 

Appointment is conditional on:

• Successfully completing a national police check.
• Providing evidence of meeting the Commission’s requirements for mandatory vaccinations for field staff and compliance with infection control risk measures including the safe use of personal protective equipment where required.
• Being able to meet the travel expectations of the role.

Desirable qualifications or experience:

• Experience of working in a contemporary regulatory environment or other administrative decision-making function. 

How to Apply?

• Click "Apply Now". All documentation relating to the role and application process will be located here.
• At the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
• As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
• Click ‘Apply Now’ when you are ready to submit your application.

In your application please provide a statement of claims against the Eligibility Requirements in no more than 800 words.

Only completed applications will be accepted. 

Applicants will be asked to complete a written assessment prior to the interview

Contact Officer

Please contact our recruitment team on (02) 9633 3262 or [email protected] using the subject line: Senior Quality Assessors enquiry via EthicalJobs for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to QAM workforce Planning by emailing [email protected] with position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au/.

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.