• Seeking great people to support great lives
• Support Service Manager – Community Participation – Northeastern Suburbs

Araluen is a registered NDIS provider, supporting adults with disability in their homes, in the community and from various service bases in Melbourne, Victoria. Araluen puts people in charge of their supports – we respect that NDIS funding should result in choice-driven and tangible improvements to quality of life for all participants. Delivering imaginative, caring, reliable support matters at Araluen – we are committed to exceptional customer service and to building trusting, respectful relationships with our participants, the people who are important to them and across the communities in which we operate.

The opportunity

Araluen’s goal for every participant is for them to develop their skills to increase independence and be empowerment and encourage to have more choice and control in all life areas.

As the Support Service Manager, within a Day Centre setting you will assist the Senior Manager or General Manager to ensure all services are of a high quality, you will provide high level leadership that ensure a person-centred approach and best practice service delivery to participants to have a great life.

You will mentor and develop staff in all areas pertaining to the positive and proactive outcomes for participants, in line with a person-centred approach, human rights and participant choice.

Araluen’s goal for every participant is for them to be active in their own development, to increase independence, promote empowerment and encourage choice and control in all life areas. As the Manager this role is committed to coaching and promoting the skill development and performance of support staff in active support with participants to assist them to achieve their goals in all life areas.

This position will work closely with Senior Manager and/or General Manager, supporting them in areas as identified in service establishment, service quality, service growth and service quality and excellence.

This role will work in partnership with all areas of Araluen in the implementation of market driven work practices and is required to provide a high level of excellent service to Araluen participants and their families or carers.

This is a full-time, fixed-term 12-month parental leave role.

Am I a good fit for this role?

• You are a person who seeks to inspire, empower, and support individuals.
• A demonstrated commitment to work collaboratively within teams to achieve common goals.
• You are able to develop and promote a culture of innovation and best practice in the provision of support.
• You maintain an up-to-date knowledge of industry changes and practices, especially with regard to the NDIS and best practice service provision.
• Have an excellent and up to date understanding of the NDIA/NDIS funding model and the NDIS practice standards.
• Demonstrate a commitment to high quality service delivery ensuring in a range of settings. 
• Demonstrate a commitment to uphold participants human rights, to promote choice and control and independence leading to quality outcomes.
• Have an understanding of and commitment to the current focus on the person-centred approach and future innovation and practices. 
• Ability to adapt and lead change in all environments.
• Minimum Cert IV Community Services (Disability Work) or equivalent qualifications (desirable) or extensive relevant experience

Your talents will include:

• Ability to identify, manage and lead change.
• Ability to Identify issues and trends and develop, propose, and apply solutions,
• Ability to develop new ideas and methods with a view to promoting continuous improvement in professional practice and the achievement of objectives and sustainable outcomes for participants.
• Decision-making, the exercise of judgment and delegated authority and the provision of expert advice.
• Ability to work independently, problem solve and demonstrate common sense. 
• Demonstrate effective organisational skills, including the ability to prioritise tasks. 
• Excellent communication skills as demonstrated through professional consultation, negotiation, and conflict resolution. 

Must haves:

While we value diversity and consider applications from people with different qualifications, experience and backgrounds, there are some mandatory requirements. Employment at Araluen is subject to a Working with Children Check and the NDIS Worker Screening Check. Araluen requires all employees to have two COVID-19 vaccinations.

Is this role a good fit for me?

Our participants can’t achieve their goals without the right support. We value our people and invest in our workforce, so staff are well-placed and supported to meet their career and personal goals. Some of the benefits enjoyed by our staff include:

• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax fee. Less tax = more take home pay for you.
• You can also use up to $2,650 of your pre-income to pay for entertainment expenses (meals, holiday accommodation etc) making your pay go even further.
• Employee Assistance Program: a free and confidential counselling service available to all staff and their immediate family members.
• Salary Benefits: an online buying portal offering a range of products and services at reduced prices 
• Encouraged, flexible and supported ongoing professional development that can be shaped by your own interests and goals.
• Salary and conditions will be based on qualifications and experience.

enquire:

Got questions? Our People & Culture team will be happy to chat. Get in touch via email: [email protected] using the subject line: Support Service Manager - Community Participation enquiry via EthicalJobs or call us on 1300 020 625.

At Araluen we value diversity and appreciate everyone’s strengths and lived experiences. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce. We encourage applications from all people including Aboriginal and Torres Strait islanders, people from culturally and linguistically diverse (CALD) backgrounds and people with a disability.