• Key management role within one of Australia's largest Disability Services providers
• Lead a highly committed team in delivering supported independent living services

As the trusted partner of over 5000 people with a disability throughout the east coast of Australia, Aruma puts its customers first. To do this it needs staff who are brave, bold, and who dare to think differently. They must be deeply committed to Aruma's purpose, that is: Supporting people to live a great life, the life they want, the life they choose.

Being BRAVE holds a special meaning at Aruma. Being part of the Aruma team means you need to meet our BRAVE behaviours.
Bold - we speak up; Respectful - we respect each other; Authentic - we do what we say; Value Teamwork - we do things together; Excellent - we do things well.

As a Regional Customer Services Manager you will report to the Executive General Manager - Victoria, responsible for a business portfolio and leading a team of managers, including Supported Independent Living Service Managers, Practice Leads, and Operations Managers. You will be accountable for the strategic, financial, and cultural management of a designated business area, including best practice people leadership, innovation and growth. In addition, you will actively grow the business by strengthening existing customer relationships, seeking new opportunities, and navigating the complexities of the sector reforms created by the NDIS.

Ideal candidates will bring to their application:

• Relevant tertiary qualifications
• Extensive experience within the Disability Services, or related sectors
• Working knowledge of NDIS funding model and processes
• Extensive experience in complex management roles, leading teams and inspiring and motivating others to deliver high quality customer service
• Strong commercial acuity, with demonstrated financial acumen and cost centre management responsibility.

At a more personal level, you will be highly action oriented, with the resilience and managerial courage to lead and drive change, whilst at the same time quickly creating trust and building confidence and capability. You will be personable and approachable, with a high level of gravitas and ability to make difficult decisions.

Above all, you will be deeply committed to creating a safe, high-quality customer experience that fulfils Aruma's purpose to support people to live the life they choose.

For a confidential discussion about the role, please contact Mia Davids on 0427 818 750.