about the role

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.
We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 180,000+ customers to be part of the clean money movement.

We currently have a permanent, full time opportunity for a CRM Technical Consultant to join our Technology team. This role will support the bank in the day to day support and administration of CRM and contribute to the delivery of enhancements.

The role will be responsible for extensive stakeholder engagement and management, ranging from colleagues across all levels of the organisation through to external technical architects and software specialists where collaboration will maintain the CRM system

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit,
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave,
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We are the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you will be doing

• Manage the Dynamics support-model, ranging from system break-fix scenarios through to minor enhancements on an existing Dynamics module
• Support of CRM System, including managing and resolving incidents, service requests and working with 3rd party vendors
• Perform preventative maintenance on the CRM system
• Work with various teams across the business to coordinate User Acceptance Testing (UAT), including the creation and ownership of UAT test scripts
• Provide expert technical support, guidance and direction on new CRM enhancements and optimisations
• Collaborate with internal SME’s and external consultants to understand and design current and future state technical architectures required to support CRM
• Work as part of the Information Technology (IT) department to ensure the maintenance, build and development of CRM aligns with the bank’s governance and change management framework
• Assist in solution deployment activities across all installed instances of CRM

What you will bring

• Experience in CRM support, in a similar role supporting end-to-end applications is essential
• Experience working with Dynamics CRM systems
• Working knowledge of technical languages such as SQL, SSIS, SSRS, JavaScript, HTML and .Net FrameworksExperience in governance principles around change management
• Experience with process optimisation using technology solutions
• Ability to communicate strategic and technical concepts with clarity to stakeholders across all levels of technical competence
• Proven ability and experience in working with third party providers and vendors
• Ability to lead, manage and participate in a dynamic team of inter-disciplinary professionals
• A self-starting, results driven attitude
• Ability to provide strategic advice and recommendations to management
• Ability to prioritise and manage multiple tasks and actions
• Past experience working in finance services sector is a bonus
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos

To submit your application click Apply Now.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.