• SCHADS Level 6 + superannuation + salary packaging.

About Us

The Burdekin Association Inc. (www.burdekin.org.au) is a community-based not-for-profit organisation. We aim to prevent youth homelessness and family breakdown by providing a range of innovative accommodation, care and support services to young people and families on Sydney’s Northern Beaches and Inner West suburbs.

We deliver services aligned with our values and our practice framework. Our values are:

• Imaginative: We find a way.
• Responsive: We embrace individuality.
• Determined: We give it our all.

The Role

This is an exciting opportunity to join an established and growing organisation, dedicated to make a real difference to the lives of young people! Reporting to the OOHC Manager, the Service Quality Coordinator will work in partnership with Team Leaders in areas of service quality, risk, compliance, capacity planning, budgeting and service strategy. The Service Quality Coordinator will also act as a 2IC to the OOHC Manager, supporting the Program Manager to fulfil the duties of the role where it is reasonable and practical to do so.

The Duties

• Ensure team leaders and the service team are producing a safe, compliant and homelike environment for the client.
• Proactively develop plans, strategies and tactics to address quality, compliance and risk related concerns.
• Assist in the development of service (home) rosters, including shift filling and ensuring rosters are complaint against the relevant Award with team leaders.
• Assist team leaders in understanding their labour budgets and forecasted demand based on anticipated leave patterns.
• Monitor Burdekin youth worker needs and labor hire use ensuring current staff receive shifts across homes and approve the recruitment of additional support staff.
• Develop reporting and insights on service quality and compliance as required or directed by Burdekin.
• Collaborate closely with Team Leaders and service teams to ensure effective service delivery and organisational congruence.
• Identify, lead and develop productive stakeholder relationships that provide supports and services to clients.

What We Offer

• The opportunity to build a career with a not-for-profit organisation dedicated to making a difference.
• Phone and Laptop Provided.
• An induction program when you commence with us.
• Salary Packaging pre-tax benefits!
• Employee Assistance Program – independent confidential counselling service.
• An inclusive culture of dedicated, passionate and professional team members.

Essential Criteria

• Drivers Licence required and use of own vehicle.
• An ability to lead, influence and manage a team.
• Experience in supporting staff with underperformance or managing performance issues.
• Extensive knowledge of supervision, coaching, reflection and support models to support staff in their role.
• Knowledge of Community Services Quality, Risk and Compliance aspects.
• An ability to integrate workplace learning into effective practice.
• Understanding of legislative and compliance requirements of providing services to children and young people at risk of homelessness.
• Understanding of the actions required to maintain a safe working and living environment for service users, staff members, and others visiting the residential setting.
• Current Working with Children Check, Police Check, willingness to be placed on the Residential Care Workers Register.

*The Burdekin Association is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applications are encouraged from people with culturally & linguistically diverse and Aboriginal & Torres Strait Island indigenous backgrounds