Cancer Council NSW is Australia’s leading cancer organisation and our mission is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.

Together, we will work towards our goal of a cancer free future, while at the same time encouraging you to get the most out of your life with a supportive environment anchored in flexibility, physical and mental wellbeing to bring out the best of what makes you uniquely you. CCNSW we’re here for meaningful careers that feel good.

About the team

The Supporter Experience and Digital Unit aims to ensure Cancer Council NSW remains a leader in supporter-centric fundraising, using data & insights to guide us in building lifelong supporter connections, and remain at the forefront of digital marketing in our sector. You will join a vibrant and expert digital team, working towards an organisational customer- centric vision. Your technical skills and focus on delivery will be critical to the teams’ efforts to drive digital transformation.

About the role

The Website UX/CRO Specialist will work to enhance the fundraising ability of our Market and Fundraising Division online, providing sector-leading experiences with a focus on using data for conversion rate optimisation.

This exciting role will work on enhancing existing campaigns and overseeing Go To Market for new products, including guiding development, testing, launch and optimisation.

Key responsibilities of the role

The Website UX/CRO Specialist will be responsible for leading strategies to optimise fundraising campaign effectiveness, using data to advise on UX, copy and conversion journeys. This will involve upholding internal brand in all areas, to continue our emphasis on efficient, data-driven decision making.

About you

Essential:

• Proven skills in UX design best practice in line with existing brand guidelines
• At least 2 years’ experience in Website conversion rate optimisation (CRO)
• Ability to lead qualitative and quantitative user research when required on UX design projects.
• Sound understanding of Google Analytics & online AB Testing tools
• Excellent ability to communicate with technical and non-technical stakeholders to ensure projects are completed in line with expectations.

• Systematic approach to use data as part of online testing, optimisation and reporting
• Experience in Quality Assurance and User Acceptance Testing processes
• Proven ability to understand and accommodate competing priorities, technical limitations, resourcing constraints and tight deadlines

• Willingness to learn new tools and assist others with ad hoc data, reporting or list management requests
• Ability to manage own workload, work autonomously and as part of a team.
• Strong sense of accountability and customer service.
• Excellent interpersonal and stakeholder relationship management skills – personable, collaborative, confident & flexible.

Desirable:

• Experience working in the NFP industry.
• Experience with Funraisin, other fundraising CMS or eCommerce platform
• Experience with Looker Studio (Google Data Studio)

About the benefits

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
• Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award.
• Access to flexible work arrangements including a balanced approach to WFH and office.
• Additional performance-based leave available.
• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
• Discounts available for everyday expenses such as private health, retail and fitness

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments to submit your application, please get in touch with us at [email protected] using the subject line: Website UX / CRO Specialist enquiry via EthicalJobs.

Apply online by visiting our website directly, clicking "Apply Now" then click on the role title and submit your cover letter and resume.

Please note, the health and safety of our people is a priority for us, our employees and volunteers are strongly recommended to be up to date with their COVID vaccination.