• Full Time - Permanent
• Australia (Remote)
• Competitive base + equity 

At Car Next Door, we’re on a mission to free the world from the ‘one person, one car’ mentality. Our platform and technology make it easy to turn any car into a shared car, empowering people to save money, reduce waste and fight climate change. Since 2012, we’ve grown our community to more than 8,000 cars being shared with over 250,000 members achieving impressive growth every year. Our recent acquisition by Uber has created an amazing opportunity for us to combine our car-sharing community with Uber’s mobility platform, providing a complete alternative to car ownership.

About the role

Following the recent acquisition of Car Next Door by Uber, we have bold ambitions and growth plans for 2023 and beyond. To hit our goals, we’ll need to streamline our internal tools, processes and automations to deliver excellent customer service experiences at scale. As a Service Design Lead, you will develop effective practices for maintaining a high bar of quality, consistency and efficiency across our service touchpoint and build a small team of high performing service designers. 

What you’ll be doing day to day:

• Hiring and coaching a small team of talented service designers
• Creating journey maps, service blueprints and other artefacts to define the current and future state of services at Car Next Door
• Collaborating with product managers and operational leaders to prioritise projects and requirements to deliver to KPIs
• Collaborating with researchers and analysts to synthesise insights into action
• Identifying opportunities for more efficient user outcomes through operationalisation or productisation
• Collaborating with other functional leads to develop shared ways of working and best practices to improve service design outcomes

To be successful in this role, you’ll need to bring:

• 5+ years of service design experience
• 2+ years of people management experience
• Experience coaching and hiring brilliant service designers
• Experience setting goals and driving initiatives to achieve them
• Experience designing and delivering large-scale, complex service changes
• Experience collaborating with a wide variety of functions
• Experience digging into qualitative and quantitative data

About our culture

There’s a lot to love at Car Next Door – our dedication to sustainability, the innovative and collaborative projects we work on, and our opportunities for career growth and development. Plus, we have some pretty great perks:

• Competitive remuneration (including equity)
• Flexible and remote working arrangements
• Monthly Uber credits
• Yearly Wellbeing Allowance
• Monthly Phone Allowance
• 4.5 months paid parental leave
• Access to the Uber offices and facilities in Sydney and Melbourne (lunch and snacks provided)
• Learning & Development Allowance for formal training or attending conferences and events

At Car Next Door, we value all people for who they are and what they bring to our community. We encourage our employees to be their genuine authentic selves and know that our team, our product, and our members’ experiences are enhanced by the diversity of perspectives of everyone who works at Car Next Door. We offer equal opportunities to all applicants and promote merit and fairness in our employment practices. If you’re passionate about working with a team that is doing something amazing for our community and the environment, come as you are!