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Customer Experience Coordinator - Workforce Australia

CoAct

About Us

CoAct is a Not-for-Profit organisation. We operate solely for community benefit and invest over 90% of all revenue back into the same communities in which services are delivered. Working together with our Service Partners, we strive to make a difference in the lives of everyday Australians through employment services and community activation. 

What CoAct can offer you…

Here at CoAct we live and breathe our values and strive to make a difference. We pride ourselves in our down-to-earth approach and supportive, one-of-a-kind company culture. We like to celebrate achievement and have fun along the way!

  • Job security: full time, 3-year max-term contract   
  • Encouragement of Work/Life Balance 
  • Employer of Choice in The Australian Business Awards 2021
  • Extra Wellness Paid Time Off
  • Salary Packaging Benefits
  • Health & Wellbeing Allowance
  • Corporate Health Insurance Discounts
  • Community Volunteer Days

OUR OPPORTUNITY

Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of employment services programs through direct promotion, business development and event coordination.  

You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day-to-day activities of our field-based staff. 

Your Next Steps

  • Please provide your resume and cover letter, outlining why you think you are suitable for this opportunity through the "Apply Now" button.

We are committed to creating a diverse and inclusive workplace and will consider all qualified applicants without regard to race, religion, gender identity, sexual orientation, disability, or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. 

Skills and Experience

To be successful in this role, you will have: 

  • Excellent customer service and interpersonal skills  
  • Highly developed administrative and organisational skills 
  • Exceptional verbal and written communication skills and ability to adapt style to suit the audience 
  • Ability to prioritise workload, use initiative and multi-task 
  • Good problem-solving skills and initiative  
  • A self-motivated, enthusiastic, and reliable work style 
  • Ability to work effectively and collaboratively as part of a team 
  • High level of computer literacy 

Candidates with experience working within Employment Services, Training, Community Services, Sales or Call Centre background are highly desirable but not essential.

How to apply

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