Do you have a connection to and at least 2 years experience working with Aboriginal youth, families and/or communities? Would you like a career with real development opportunities, attractive benefits and support?

Sound like you? Then apply now!

About your new role

The Child Protection Helpline is a 24-by-7 contact centre where staff are assigned shifts according to business requirement, spanning all days and around-the-clock start times. The Child Protection Helpline receives calls relating to the suspected abuse and/or neglect of children and young people, as well as general inquiries about the Department. As a Helpline Caseworker you will take reports of child abuse and/or neglect from members of the public and mandatory reporters such as police, education professionals, health workers, and/or childcare providers. You will build relationships with key stakeholders to support and strengthen families, you will respond to general enquires from the public, community partners and child and family protection professionals. You will undertake initial risk assessments before referring reports to a Community Services Centre (CSC) for further review and response.

As a Helpline Caseworker, your work helps to ensure vulnerable young people in the community have improved life experiences and that families from a range of culturally diverse backgrounds access support they need. Your ability to build relationships and understand that families are complex and have their own individual stories is pivotal to be successful in this role.

For those who identify as Aboriginal, you will have the option to join an Aboriginal consultation roster/team. This is a unique opportunity to provide your cultural insight and expertise and ensure that Aboriginal people are central to decision-making about children from their broader community. You will have an opportunity to advocate on behalf of Aboriginal people and use cultural knowledge to help inform and shape service delivery that strives to keep Aboriginal children, families and communities connected to land and culture.

Being a Helpline Caseworker requires resilience, tenacity and compassion to support children and families living in varied and challenging circumstances. Undertaking initial assessments of significant child protection concerns and potential risks can be confronting; however, the rewards for ensuring the best outcomes for a child can be limitless.

Why work for us?

Part of The Department of Communities and Justice, Community Services is the largest child protection organisation in Australia and offers competitive benefits and opportunities:

• Salary from $74,117 to $102,403 + super
• Industry leading training with ongoing career development and support
• Generous leave entitlements
• Diverse and inclusive organisation

Click here to find out more about the role.

About you

You will have:

• tertiary qualifications in social work, social science, welfare or a related discipline
• and/or identify as Aboriginal or Torres Strait Islander with a community/welfare background
• a connection to and at least 2 years experience working with Aboriginal youth, families and/or communities
• a valid driver's licence
• a Working with Children clearance number
• a willingness to work from our Liverpool office when required

It is an essential requirement of the role that successful applicants are fully vaccinated and able to provide acceptable proof of vaccination status.

Contact: For any recruitment enquiries please email us at [email protected] using the subject line: Helpline Caseworker enquiry via EthicalJobs.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

We value a diverse and inclusive workplace

We actively promote the employment of women, people with a disability, Aboriginal people, LGBTQI+ and people from culturally and linguistically diverse backgrounds.

If you need an adjustment in the recruitment process, please call or email the contact person listed below, and also advise us of your preferred method of communication.