• New + rewarding career, Williams Landing Location (near Laverton)
  
• Permanent full-time + part-time opportunities
  
• Flexible shifts available - $ 52000 - $ 63000 Annual Salary

Make a Difference

Join a trusted team and fulfil your purpose by supporting ESTA to save lives and prevent harm through their emergency operations. ESTA provides a vital link between the Victorian community and provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES.

This role involves processing all emergency and non-emergency calls including:

• Answering Triple Zero calls.
• Verifying the event location and accurately identifying it on a mapping system.
• Accurately entering all relevant information received into the system
• Processing updates and further information as the event or incident progresses.

Our team comes from a wide range of work experiences, life stages and cultural backgrounds. We are growing and seeking people who offer the following:

• You multi-task, type quickly and accurately, whilst talking at the same time.
• Are confident with computer software, navigating multiple screens.
• Adhere to established procedures, and complete tasks under time pressure.
• You demonstrate logical and effective decision-making.
• You communicate effectively by listening and adapting your communication style to the situation.
• You are composed in pressure situations and demonstrate resilience.

What’s in it For You

This is a rewarding career which provides purpose, allows you to fulfil your desire to help others and support the broader community. Some of the additional benefits include:

• A comprehensive induction and ongoing training
• Attractive conditions, including 5 weeks annual leave per year
• Flexible roster options depending upon your location and agency preference including full-time rotating roster, full-time set roster and part-time set roster options. Please refer to the roster options document here for more information.

To find out more about this opportunity, please Apply Now or call 03 8632 9900.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.

If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] using the subject line: Customer Service Operators enquiry via EthicalJobs or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.