• Full-time 12-month contract with opportunity for permanent ongoing position
• Join a great community-based organisation
• Make a difference in your community

Discover DPV Health

DPV Health is the largest and leading Healthcare provider operating out of Melbourne’s northern growth corridor. Our credentialled professional staff deliver an array of clinical, community health and wellbeing services.

At DPV Health, we pride ourselves on being inclusive, and actively embrace and celebrate the diversity of all people within our communities. We are passionate about supporting people to lead happy, healthy lives. We are dedicated to working with people from Aboriginal and Torres Strait Islander backgrounds, people with a disability and migrant or refugees. DPV Health is a Child Safe organisation, Registered Disability provider, proud to be a Rainbow Tick accredited organisation; and dedicated to the continued support for our LGBTIQ+ community.

A little about the role

As a Home Care Packages Service Coordinator, you will be the primary point of contact for our clients in the Hume and Whittlesea LGAs. The role requires exceptional communication, organisational skills with experience working in the aged care sector.

You will be responsible for facilitating client access to services and providing administration support to the Home Care Package team. You will liaise with our home care package clients, internal and external stake holders, and suppliers to ensure our clients care needs and goals are met within appropriate time frames. 

You will be responsible for:

• Providing high level of customer support to home care package clients and the Home Care Packages team
• Liaising with home care package clients and all involved in their care and internal and external providers to arrange and manage support services in the client’s home and community
• Providing timely follow up of referrals and service requests to facilitate optimal care provision for clients to services
• Scheduling and rostering of services into Carelink (client management system) and documenting all actions and liaisons
• Coordination of appropriate services internally and externally and scheduling of appointments Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
• Monitoring and maintaining the after hours On-Call phone (weekly rotation paid)
• Working from a range of DPV Health sites and in the community

To be considered for this rewarding role you will have:

• Qualification in community, aged, health or another discipline desirable
• Knowledge of & enthusiasm for Community Aged Care Services & Consumer Directed care

• High level problem solving, exceptional customer service skills and analytical skills
• Excellent computer & IT skills, including Microsoft Office suite
• Professional telephone manner
• A strong customer focused approach to care
• Knowledge of Carelink + or other client management software
• Full Victorian Driver’s Licence
• Willingness to travel within Hume & Whittlesea LGAs
• Evidence of COVID Vaccinations including booster
• A clear national police check upon role offer

The DPV Health Way

The health and wellbeing of our people is at the core of our employee and client experience. All perks are curated with care, allowing you to thrive at work and in all personal and professional pursuits. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.

• Work-Life Balance: We are well equipped to support a hybrid approach to the future of work. We understand that work-life balance is important and accommodate flexibility for team members wherever possible. Flexible, family-friendly working arrangements and remote work – just ask us!
• Health and Wellbeing: We promote health and wellbeing for our people, just like we would for the communities we serve. We provide discounted fitness and health insurance memberships free, on-site vaccinations, and confidential counselling services, just to name a few.
• Professional Development – with access to modern, digital eLearning you’ll have flexibility of course timing with access to shorter, more customised content. Accompanied by face to face training, your continual professional development is always top of our priority list. A $500 allowance is available per annum, pro-rata for part time colleagues.
• Salary Packaging – part of your wage is paid tax free each pay, saving thousands in tax each year!

Applicants must provide their resume (CV) and additionally provide a brief statement addressing the ‘Key Selection Criteria’ outlined in the position description. Interviews will be scheduled as they are received.  

For further enquires contact: Brad Camerlengo – Program Manager Individualised Care & Social Support at [email protected] using the subject line: Service Coordinator - Home Care Packages enquiry via EthicalJobs.

A position description is attached.

If this role sounds like you, we would love to hear from you. Click Apply now!  

DPV Health is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion.

We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're reviewing your application, get to know us by visiting our website and on social media to #DiscoverDPVHealth.