• EMPLOYMENT STATUS: 0.6 EFT (days negotiable) - Fixed term (until 30 June 2022)
• AWARD DETAILS: Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS): Level 2 - Salary Sacrifice arrangements apply.
• DIRECT REPORTS: None
• REPORTS TO: Operations Manager
• LIAISES WITH: EDV staff, clinicians, individuals with eating disorders and their families, carers, and significant others.
• LAST UPDATED: August 2021

ABOUT EDV 

Our Mission:  To assist all Victorians impacted by eating disorders to access the information, support and services they need throughout their journey, from discovery to recovery. 

Our vision: Victorians affected by an eating disorder have timely access to the information, support and services that they need to inspire hope and ensure the earliest possible recovery. 

Our Values: We embrace the following values to underpin our mission: 

Connection - Courage - Optimism - Perseverance 

Eating Disorders Victoria (EDV) is the leading community organisation helping Victorians understand and recover from eating disorders. A trusted source of support since 1983, EDV delivers a broad range of free and low-cost community services that respond across the breadth of the eating disorder experience – from discovery to recovery. 

Our services exist to: 

• Guide Victorians to the services needed for timely, evidence-based care. 
• Share with Victorians the skills developed by those who have experienced and recovered from eating disorders. 
• Provide Victorians with innovative community programs that aren’t available elsewhere.  
• Be a voice that guides Victorian stakeholders (health professionals, community leaders, decision makers) to the knowledge required to strengthen the broader system of care. 

Our services are for individuals affected by eating disorders, as well as the families, communities and professionals that support them.  

EDV’s work is proudly informed by lived-experience, as well as the expertise of health professionals and evidence-based approaches. We are a strong voice for lived experience and actively advocate for our community at local and national level. 

ROLE STATEMENT

The Junior Administration Officer/Receptionist role will be a combination of reception work and general administration. As the Receptionist, the incumbent will be required to be the initial contact and representative of EDV, a non-for-profit supporting individuals with eating disorders and those who care for them. The administrative role will involve general administration duties, data entry and providing support to multiple other program areas.

KEY ACCOUNTABILITIES

• Provide an initial point of contact for all who access the organisation’s services and programs, including welcoming those who attend the premises, responding to phone enquiries, managing emails and mailboxes, and supporting people who ‘drop in’ to access the HUB.
• Assist the EDV clinic by greeting clients, collecting paperwork, making appointments, processing payments, issuing invoices/receipts and administrative assistance to the Contract staff (psychologists, dietitians and psychiatrists).
• Data entry into Salesforce CRM
• General administrative duties as directed by Operations Manager or other team members
• Manage office, kitchen and stationery stock and equipment.
• Maintaining accurate and relevant data through Salesforce (EDV’s CRM).
• Attend staff meetings, and other internal meetings; keep up to date with EDV news and sector developments.
• Other duties consistent with position as directed by the Operations Manager.

KEY SELECTION CRITERIA

Essential:

• Previous experience as a medical or allied health receptionist.
• High-level communication skills (both written and verbal) and the ability to build rapport and adapt approach according to the audience.
• Ability to provide quality customer service to internal and external contacts.
• Good time management, problem solving and organisational skills.
• Ability to work independently within a busy environment with frequent interruptions.
• Experience and knowledge in Microsoft Office products, IT equipment and online platforms.

Desirable:

• Experience with patient records management systems.
• Experience in Medicare billing.
• Experience with Salesforce CRM.
• Good knowledge of eating disorders and/or other mental health issues.

CONDITIONS OF CONTRACT

Location: The position will be based at the EDV office on Level 2 of the Magpies Community Centre (corner Lulie and Abbot Streets, Abbotsford). This role will be required to be primarily on-site, with minimal flexibility for working from home (except for during Stage 4 lockdown)

Employment conditions:

• Normal working hours will be during Monday to Friday, 9am to 5pm. Flexible hours may be required to ensure flexible service delivery out-of-hours, attendance at relevant meetings and events.
• Subject to satisfactory Working with Children Check, National Police Check and completion of Conflict of Interest Declaration.
• Probationary period will apply (3-months).

Ethical requirements: All EDV staff are required to adhere to the EDV Code of Ethics, Code of Conduct, Core Values and guiding principles and relevant organisational policies, practices and guidelines.

Wellness criteria: EDV values the lived experience of volunteers, staff and board members in the organisation. For anyone who discloses a history of a mental illness, including eating disorders, we recommend a two-year recovery period and a ‘Declaration of Wellness’ so that all connected with EDV are able to look after themselves and be supported.

Applications:

We encourage applications from all backgrounds and communities, and are committed to having a team that is made up of diverse skills, experiences and abilities. Lived experience of an eating disorder or any mental health issue is also welcomed.

To apply, please include a resume, cover letter and a separate document addressing each of the Key Selection Criteria.

For more information about the role and working at EDV contact Rachel Ingram, Operations Manager on [email protected], using the subject line: Junior Administration Officer / Receptionist enquiry via EthicalJobs.