About the role

ESTA is the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES.

The role of an ESTA Call-taker is a critical one and no two days are the same! You will be responsible for receiving and processing all emergency and non-emergency calls from the public via 000 whilst obtaining all the information required by the relevant Emergency Service. You will absolutely make a meaningful difference in the life of Victorians every day. Being a people person is a must!

With several roster options available, depending upon your location and agency preference, the role of a Call-Taker is a unique opportunity, allowing flexibility and balance to meet your individual circumstances and work preferences.

About you:

ESTA Call-taker roles are unique and challenging and we have successful Call-takers from a wide range of occupation backgrounds, life stages and cultural backgrounds. You may be a good fit for these positions if you enjoy working in a fast-paced environment and you thrive in:

• Using software and equipment to quickly and accurately complete tasks under time pressure (often while multi-tasking).

• Consistently achieving results through effective decision-making and persistence.
• Communicating effectively by listening, showing appropriate empathy and adapting your communication style to the situation.
• Maintaining calm resilient composure in stressful situations.
• Demonstrating the highest standards of professional conduct and support for others.
• Learning quickly and developing your capability whilst embracing feedback.

About ESTA

At ESTA, we’re not only about delivering the right emergency response. Inclusion is a priority for us, and we deeply care about developing an employee community which is a betterment to the ones in which we work.

• We are champions of programs and initiatives which promote diverse representation in the emergency services sector.
• We offer and promote flexible work practices to support employee health, wellbeing and personal circumstances.
• We value clearly defined career progression, and we are committed to the ongoing training, support and up-skilling required to help our employees to achieve their goals.
• We offer attractive pay and conditions including 5 weeks annual leave per year.
• You will belong to a connected and highly supportive and caring team, united by a common purpose.

What next?

Please express your interest by submitting a cover letter and a resume via the ‘Apply Now’ link. Tell us why you’re interested and how you believe your meet the competencies required for the Call-Taker positions.

Please note that there will be several steps in the recruitment process for the Call-Taker positions.

In accordance with the Public Health Directions issued by the Chief Health Officer, ESTA must comply with employer obligations regarding mandatory COVID 19 vaccinations for authorised workers. If you are successful in gaining employment with ESTA, you will be required to provide evidence of your vaccination against COVID 19.