About Enable Social Enterprises

Enable is an award winning not for profit and Social Enterprise on a mission to tackle disadvantage and the digital divide by connecting community, environment and local economies. Since 2015 Enable have have delivered Employability Programs to help improve job prospects for 1,055 people in our community experiencing or at risk of severe hardship, often due to significant employment barriers.

Work and learning opportunities and employment pathway opportunities are offered across Computer testing, repair, retailing and e-waste recycling as well as fulfilment service (pick, pack and dispatch) sectors. Enable IT Recycling has diverted 267.13 tonnes of decommissioned assets from landfill for reuse and recycling and distributed 527 items of Affordable Technology to community in need. Learn more about Enable's Impact.

The Key position requirements

• Manage incoming Customer enquiries for affordable repairs and service requests in the Enable Showroom (Broadmeadows)
• Hardware faults and repair of various PCs, laptops, phones, and tablets including Apple devices
• Test, diagnose and assess grading and functionality of various incoming computer equipment
• Installing and configuring software and drivers
• Service, diagnostic, Customer reports and billing
• Manage the stock of parts and refer EOL equipment for disassembly
• Visual merchandising, warehousing, and logistics activities
• Pricing and technical information for Showroom sales
• Strong communicator to provide Mentoring to Program participants (people with disability, disadvantaged backgrounds) for suitable tasks above.

YOUR COMPETENCIES

• Great technical skills and strong trouble shooter and problem solver
• Excellent organisational skills with ability to multi-task across Testing, repairs, and face to face customer service/retail functions
• Proactive, strong organisational skills
• Able to achieve results/meet KPIS in a busy environment individually and in a team
• Strong verbal communication skills to support your work as a Mentor supporting Program Participants of all abilities and their support workers

Skills, Experience and Qualifications

This new role is for a go-getter and exists to tackle the worsening digital divide head on. Right now, there is a massive demand for affordable technology, servicing, and computer repairs to help disadvantaged members of our community stay connected to family, friends, teachers, support workers and health professionals in a virtual world.

• 2+ years’ experience as Computer Technician testing, repairing, and retailing various equipment
• Strong understanding of Apple and Microsoft operating systems
• Specific experience with repairing and upgrading Personal Computers, laptops, tablets, notebooks, network equipment, monitors and mobile phones.
• Face to face Customer Service interactions including repair service reports and customer billing
• Commercial grade data destruction (Killdisk Commercial or similar)
• Experience with an e-commerce and point of sale systems
• Experienced working with Key Performance Indicators and targets
• Qualifications: Certificate or degree level
• Current Working with Children Check is a must
• Microsoft Refurbisher (desirable, but not a must)

to apply

Please send your CV and cover letter with your detailed response outlining your skills, experience, and qualifications to meet the Position requirements and competencies via the form below.