Enjoy the flexibility and variety of working on a flexible “on demand” basis as part of a busy decision-making team.  

At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or financial firm. 

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. That’s what AFCA does.

About the opportunity 

Joining AFCA means joining an organisation of passionate, intelligent people who are committed to fairness and driving positive change in the financial sector.

We are looking to appoint multiple Sessional Ombudsmen in Banking and Finance to work on a per engagement basis, as part of our busy decision-making team. Our sessional ombudsman provide expert “on demand” support as part of a pool of talented lawyers wo have ongoing access to AFCA resources, specialists and support. These flexible engagements can be for as short as a few days, weeks or as long asa few months. 

You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience to contribute towards a broader community service role but equally value greater work life balance and time for other interests.  Reporting to the Lead Ombudsman Banking and Finance, this role suits a senior lawyer with a long-established practice or an executive level legally qualified professional with a strong track record of significant achievement and a background in the financial services sector, particularly banking and finance.

About you

You are a natural leader who is consultative by nature, with the ability to effectively get to the heart of complex issues. You are efficient when working on a per engagement basis and know when to pivot between working independently or collaboratively, with and through others. You come equipped with a laser focus, effortless communication skills and a flair for dealing empathetically with a broad cross section of the community.

Your resilient nature allows you to push through when receiving criticism from consumers and financial firms. Importantly, your business or professional dealings over the last 3 years should not create any reasonable perception of possible bias in favor of either financial services industry members or consumers. 

Please note that applicants are required to hold legal qualifications and have significant track record of achievement at a senior legal level within banking and finance or a tribunal, EDR scheme, regulatory agency or related business entity. 

Life at AFCA

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!

To apply

AFCA is a 2022 Circle Back Initiative Employer – we are committed to responding to every applicant. If this role sounds like a great fit, we encourage you to apply by submitting your resume and cover letter. 

Please submit your application via the Apply Now link.

We appreciate your patience whilst we work through applications. In the meantime, you can learn more about who we are and the work we do on our website and social media channels.