ABOUT FITZROY LEGAL SERVICE

Fitzroy Legal Service is a community-based organisation, independent of government, dedicated to assisting the most marginalised members of the community with legal information, advice and representation, as well as championing law reform and conducting public interest litigation. Our services are offered across the Cities of Darebin and Yarra, and the inner north of Melbourne.

We work towards a fairer and more just Victorian community, one in which the legal and broader social system supports equality and justice. For further information please visit our website https://fls.org.au

Our Values: Integrity | Courage & Passion | Empowerment & Advocacy | Connected to Community.

ABOUT THE ROLE

The position objective is to:

• Provide effective reception services, information and referrals to clients, both in person and on the telephone;
• Coordinate client file management tasks;
• Coordinate activities of administrative volunteers/students

KEY DUTIES AND RESPONSIBILITIES

• Provide reception and information services, including fielding high volume of client enquiries, by telephone or in person, providing effective referrals to appropriate agencies
• Oversee and maintain Legal Help Online tool and other information to support the information referral service at the front desk
• Develop, review and maintain the resources for the FLS reception and waiting area

• First level intake assessment and vetting of client needs in terms of legal practice guidelines and Victoria Legal Aid funding criteria
• Book appointments for the day practice team for clients as required
• Uploading incoming correspondence onto Actionstep
• General administration support including organising interpreter bookings for client appointments, facilitating courier services, printing and copying documents

• Support the night service administration team with the management of the legal advice service
• Assist the Admin Officer Night Service with client bookings for the night service and the allocation of volunteers

Enquires should be emailed to Brendan Kelly, Finance and Operations at [email protected], using the subject line: Client Services Officer enquiry via EthicalJobs.

A position description is attached.