Good Shepherd

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

• Join a growing NFP organisation empowering the lives of women, children & families
• Be part of a new national telephone & online program
• Full Time, Fixed Term contract Until 30th June 2023
• SCHCADS Level 5 $ 88,796.64 per annum plus super and salary packaging
• Work From Home, WA

The Case Coordinator is an integral member of the Corporate Referral and Niche program which delivers high-quality, short-term support and service navigation to clients experiencing complex support needs, including people experiencing family violence, risk of homelessness, mental ill health, and other vulnerabilities. While this program is not intended to replace existing crisis services, Case Coordinators will work with people who are in crisis, including those experiencing family violence and homelessness. The Case Coordinator will support clients to access the appropriate crisis services for their needs.

Clients are referred to this program by several corporate partners who have identified that their clients are experiencing financial hardship along with other support needs. The Case Coordinator's role is to assist these clients to access supports that meet the full range of their needs including accessing financial hardship services when appropriate.

This position will complete initial needs and risk assessments with our clients, develop agreed care plans and provide short-term case coordination to support clients to engage with and navigate the support system. We use a client-centred approach that is both trauma-informed and strengths-based, with a focus on promoting outcomes to improve client safety and wellbeing.

This Is a national service providing telephone and online support as part of GSANZ's national Contact Centre services.

As a Good Shepherd case coordinator, you will:

• Respond to incoming calls from new clients and make outbound contact to connect with recently referred clients. This includes regular dedicated inbound phone shifts to respond to inbound calls.
• Complete initial assessments with clients over the phone using trauma informed approach that includes exploring their individual circumstances, ensuring that the scope of the service is explained, safety is assessed, and that privacy and consent is discussed.
• Support clients who may be distressed or in periods of crisis to access required supports.
• Develop support and referral plans using a strengths-based approach and provide support to clients over the phone to assist them with identifying and connecting with key support services.
• Undertake research for clients, locating appropriate referrals for a variety of support needs.

About you

• A tertiary qualification (Degree) in Social Work, Psychology or a related tertiary discipline is essential
• Experience providing phone-based support including intake and assessment experience
• Experience in support coordination or service navigation, including the ability to carry out comprehensive risk and needs assessments and respond appropriately
• Understanding of a trauma-informed approach and ability to work with clients with multiple vulnerabilities and who are experiencing financial crisis, family violence, risk of homelessness, neglect, abuse, disability or mental ill health
• Understanding of financial hardship and ability to recognise financial risk factors
• A satisfactory Police Check
• A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
• A current Employee Working with Children’s Check (WWCC)

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leaves due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please explore our website: www.goodshep.org.au

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and capability Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

Please apply as soon as possible, applications are considered as they are received.